Ford and Lincoln Flat Rate Technician
US-CT-East Hartford
English Portal
Req #: 1551
Type: Regular Full-Time
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Overview: SIGN ON BONUS! Repair vehicles in a safe, efficient, ethical manner with customer satisfaction as first priority. Responsibilities: * Maintain ASE and/or manufacturer-required certifications; stay up to date with all manufacturer technical data as well as service bulletins. Ensure compliance with all safety and OSHA regulations that pertain to your job. * Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs. * Properly document all repairs using both internet-based tools and physical Repair Order documentation as instructed per department requirements. * Meet all flat-rate hour production-based metrics as prescribed by Management. Act as a leader, mentor, and trainer to employees in the in Technician, Lube Technician, and Apprentice Technician roles Qualifications: * High School Diploma * 1-2 years' experience in a customer service orientated environment preferred * Can adapt and embrace change with an internal and external customer centric mindset * Act as an advocate for teammates and have a strong commitment to technology advancement * Possesses effective communication skills: oral, written, listening. * Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers. * Must be able to lift 50 pounds
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