Ford Lube Technician
US-CT-East Hartford
English Portal
Req #: 1671
Type: Regular Full-Time
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Overview: Repair vehicles in an efficient and ethical manner under the supervision of a Flat-Rate Technician and/or Shop Foreman. Responsibilities: * Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs. * Properly document all repairs using both internet-based tools and physical Repair Order documentation as instructed per department requirements. * Learn how to utilize computer to remain up to date on manufacturer recalls and/or technical data. * Complete training required set by the manager. * Maintain a clean and neat work area. Perform daily inspections of your work area. * Stay compliant with all safety and OSHA regulations. Qualifications: 1. Valid drivers license 2. High School Diploma 3. 1-2 years' experience in a customer service orientated environment preferred 4. Can adapt and embrace change with an internal and external customer centric mindset 5. Act as an advocate for teammates and have a strong commitment to technology advancement 6. Possesses effective communication skills: oral, written, listening. 7. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
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