Ford Lincoln Service Advisor

				Overview:

Handle customers throughout the entire service experience with their satisfaction as the number one priority.

Responsibilities:

* Remain at or above manufacturer CSI standard.

* Meet all production metrics as prescribed by Management.

* Process all documentation to state and/or manufacturer standard.

* Complete all required training for Certification as prescribed by Management.

Qualifications:

* High School Diploma

* 1-2 years' experience in a customer service orientated environment preferred

* Can adapt and embrace change with an internal and external customer centric mindset 

* Act as an advocate for teammates and have a strong commitment to technology advancement

* Possesses effective communication skills: oral, written, listening.

* Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
			

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Hoffman Auto Group