Ford Parts Counter Person

				Overview:

Handle customers throughout the entire parts experience with their satisfaction as the number one priority

Responsibilities:

* Productivity: Meet all production metrics as prescribed by Management.

* Customer Satisfaction: Be a Hoffman Ambassador with a positive forward-thinking attitude with all customers and team members in mind. Meet manufacture standards.

* Technology: Utilize all tools provided to perform daily duties effectively.

* Knowledge: Achieve and maintain certification for Hoffman and manufacturer required trainings.

Qualifications:

* High School Diploma

* 1-2 years' experience in a dealership environment or automotive equivalent required

* 1-2 years' experience in a customer service orientated environment preferred

* Can adapt and embrace change with an internal and external customer centric mindset

* Act as an advocate for teammates and have a strong commitment to technology advancement

* Possesses effective communication skills: oral, written, listening.

* Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
			

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Hoffman Auto Group