Helpdesk Technician I

Location US-OK-Tulsa
Job ID
25814
# Positions
1
Posted Date
1 month ago(12/11/2020 9:42 PM)
Category
Technology
Position Type
Full Time

Overview

Mid-Continent Group underwrites specialty commercial insurance and contract surety products.  Mid-Continent Group specializes in general liability, commercial auto, umbrella and inland marine coverages. With a long history of financial strength and stability, Mid-Continent Group is rated A+ VIII (Superior) by A. M. Best.  

 

Mid-Continent provides a competitive salary with annual salary reviews.  Our benefits package includes: health, dental, vision, life, disability, paid time off, 401(k), retirement plan, employee stock purchase plan and tuition reimbursement, including incentive bonus awards for completion of certification courses. 

 

Mid-Continent is currently searching for a Helpdesk Technician I in the Tulsa, Oklahoma area.

Responsibilities

The successful candidate will be working directly with the Helpdesk Manager to provide support to end users in the PC, server or mainframe applications and hardware. Candidate will respond to ServiceNow tickets, emails, telephone calls and personnel requests for technical support. Candidate will simulate or recreate user problems to resolve operating difficulties. Candidate will interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems. Candidate will also recommend system modifications to reduce user problems.

 

This position will interact primarily with external Agent Portal Requests. Our Agent Portal is critical to allowing rapid response to our agents and quick to market growth opportunities. These external agent tickets/requests are software/web service related in nature as opposed to hardware technical issues. They are handled largely by email with some phone conversations as needed. This position will also serve users both internal to IT and each of the internal business lines. This interaction is not limited to end users but also to executives at all levels of the company. Candidate will work with simple to moderately complex issues. Candidate will perform other duties as assigned.

Qualifications

Candidate must have an Associate’s Degree and 2 years of technical education, or equivalent experience in Computer Information Systems or a related discipline.

 

Physical Requirements:

This position requires prolonged walking and standing. The position requires frequent lifting, carrying, pushing and pulling of objects up to 50 pounds. Although not frequent, it is an essential function that the person be able to lift in excess of 50 pounds on occasion. The position requires frequent climbing, bending, twisting, stooping, kneeling and crawling as well as overhead reaching and grabbing. The position also requires regular and predictable attendance.

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