Client Care Coordinator - Includes every third weekend and holiday rotation - Full Time - 1st Shift - $16.00/hr

US-MI-Saginaw

Wellspring Lutheran Services

Req #: 4930
Type: Full-Time
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Wellspring Lutheran Services

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				Overview:

Responsible for matching client needs with appropriate caregiver based on skill set and availability.  Ensures that caregivers arrive based on time and as scheduled to provide services to client.  Responsible for the scheduling and any changes between the office, caregivers and clients.  

This position requires an ability to be flexible and have strong organizational and prioritization skills.

1st Shift - Full Time - $16.00/hr

Responsibilities:

* Supervises direct care staff
* Identify needs of clients and manage all scheduling of appropriate caregivers based on skill set and availability
* Communicate effectively with employees for scheduling needs and client preference/needs
* Update existing care plans
* Manage incoming calls in a professional, friendly, and knowledgeable manner
* Perform client and employee touchpoints to ensure quality service coordination
* Ensure that all schedules are complete and accurate in client record system. Notifies client/family of schedule changes
* Reviews client record system records daily to ensure that all staff are at client visits as scheduled; follows up immediately on any discrepancies
* Monitors no show, tardiness and missed clock ins/outs and follows up to resolve them in a timely manner
* Reviews all schedules daily in preparation for payroll and obtains billing approvals by manager as needed
* Maintain appropriated scheduling levels including overtime
* Follow up with all client and caregiver issues to ensure their problems and concerns are resolved
* Reports any client or staff issues to manager promptly
* Communicates staffing needs to manager 
* Assist manager with problem solving for client care and care staff

Qualifications:

* Currently certified C.N.A preferred
* Minimum of 1 year of relevant work experience
* Supervisor experience preferred
* Health care experience preferred

**Wellspring Lutheran Services, Senior Care, Personal Assistance, Non Profit***
			
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