Security Supervisor - RC

US-NY-New York

MSG Holdings

Req #: 11279
Type: Part Time

The Madison Square Garden Company

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The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York's Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams -  the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG's NBA 2K League franchise.  In addition, the Company features the popular original production - the Christmas Spectacular Starring the Radio City Rockettes - and through Boston Calling Events, produces New England's preeminent Boston Calling Music Festival.  Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal.  More information is available at


* Accountable for daily supervision and leadership of all security officers.
* Demonstrate a positive attitude and operate with high energy throughout the entire shift
* Function as a role model to front line colleagues by demonstrating a positive attitude, and achievement of company objectives and goals
* Ability to work collaboratively with other departments in an emergency. 
* Assess, evaluate and coach front line colleagues
* Provide consistent, fair and timely feedback to colleagues through various methods (i.e., coaching, mentoring, one on one)
* Manage the content and delivery of pre-shift meetings
* Responsible for all daily occurrences, incident reports, daily building reports, and documentation logs. 
* Ensures that front line colleagues are engaged, upbeat, and delivers an exceptional guest experiences
* Highly responsive to emergencies in a fast paced, time sensitive environment.
* Takes ownership of supervisory locations and maintains a clean, safe and aesthetically pleasing working environment. 
* Addresses customer concerns, feedback and suggestions in a timely and efficient matter while offering recovery solutions when necessary. 
* Train and develop staff.
* Recommend and enforce disciplinary actions as necessary.
* Act as a liaison between upper management and staff.
* Ensure all company policies and standards are being met.


* The ideal candidate will have a minimum of 3-5 years' Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue. Previous security management experience required.
* Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. 
* Demonstrated experience completing reports and documenting staff performance is essential
* Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship
* Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group 
* Comfortable with managing conflict and responding to customer problems with a sense of urgency
* Ability to demonstrate success in managing multiple tasks while under tight deadlines 
* Experience motivating, and encouraging exceptional performance
* Ability to hold team accountable for outcomes and monitor performance
* Demonstrated experience coaching, mentoring and developing staff to perform at high levels
* Commitment to providing a high-quality service experience for guests
* Possess exceptional attention to detail and strong follow-up skills necessary
* Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency
* Must be available to work a flexible schedule mostly nights and weekends, holidays required
* Must be willing to travel to other locations as needed

* Approximately 40 people


* Ability to walk/stand for at least 7 hours per day
* Ability to lift/carry up to 50 lbs. and to push/pull up to 75 lbs.
* Bending and constant motion is often required
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