• Senior Technical Support Engineer - Ansible

    Location ES-Madrid
    Posting date 1 month ago(3/20/2019 3:22 PM)
    Job ID
    68685
    Category
    Technical Support
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Ansible Support Engineering team is looking for a Senior Technical Support Engineer to join us in Madrid, Spain. In this role, you will help customers resolve technical issues with the deployment and use of the Red Hat Ansible Automation suite of solutions, which includes Red Hat Ansible Tower and Red Hat Ansible Engine. You'll stage simulations in a lab environment to assist with problem identification and verification of problem resolution, as well as perform escalation of bugs identified in simulation or reproduction testing for the development and quality engineering (QE) teams.

    Primary job responsibilities

    • Address and resolve customer issues regarding Red Hat Ansible Tower and Red Hat Ansible Engine via the ticketing system
    • Investigate and troubleshoot technical issues and provide solutions to problems for customers
    • Create and carry out testing strategies to reproduce a wide variety of customer environments regarding issues and bugs found with Red Hat Ansible Tower and Red Hat Ansible Engine
    • Work with customers to migrate, upgrade, and maintain Red Hat Ansible Tower
    • Contribute regularly to the global Red Hat knowledge management system
    • Exceed customer expectations by providing outstanding customer experience
    • Regularly collaborate with in-house support engineers and developers to produce creative solutions and improve customer satisfaction

    Required skills

    • 3+ years of Linux system administration experience, including installation methods, networking, firewall, security, clustering, web servers, and databases; experience with Red Hat Enterprise Linux (RHEL) is a plus
    • Experience working as a technical support or development engineer, preferably within an enterprise environment
    • Ability to set up replication scenarios for customer issues and ability to identify patterns and understand the broader context
    • Advanced troubleshooting and debugging skills; passion for problem-solving and investigation
    • Experience with enterprise datacenter environments and operations
    • Experience with cloud technologies, like Amazon Web Services (AWS), Google Compute Engine (GCE), EC2, Red Hat OpenStack Platform, Eucalyptus Cloud, Microsoft Azure, VMware, Linode, and Digital Ocean
    • Outstanding written and verbal communication skills in English

     

    The following are considered a plus:

     

    • Experience with at least one of the major network vendor operating systems (Juniper, Cisco, Cumulus, F5, or Arista)
    • Experience with Windows Server Administration
    • Scripting or programming experience in languages like Bash, C, Perl, Python, Java, or Ruby
    • Experience with open source communities via mailing lists, bug reports, patches, etc.
    • Bachelor's degree in computer science, computer engineering, or a technology-related discipline


    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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