Zoom Cloud Phone Administrator

				Overview:

Group 1 Automotive, Inc., an international, Fortune 250 automotive retailer and a leading operator in the automotive retailing industry, is seeking a Zoom Cloud Phone Administrator. Group 1 Automotive owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

Location: 

Houston, TX 

Role Overview:

We are looking for an experienced Cloud Phone Administrator specializing in Zoom Phone operations on a retail-oriented phone system configuration. This role is focused on managing and continually refining configurations to support our high-volume call environment. The ideal candidate will have exceptional attention to detail and a deep understanding of communication workflows specifically tailored to retail environment using Zoom.

If you are a passionate professional who enjoys working in an autonomous, hands-on environment, we invite you to apply. You will have the ability to make an impact and shape your career with a company that is passionate about growth. Zoom Cloud Phone Administrator is successful in providing a solid foundation for advancement within the company.

Responsibilities:

* Oversee, maintain, and optimize Zoom Phone configurations across all Group 1 Automotive retail locations.
* Regularly review existing system setups to identify and implement enhancements for improved efficiency and customer experience.
* Collaborate closely with internal teams to gather business requirements and customize Zoom Phone solutions accordingly.
* Provide training to users and management on Zoom Phone features to positively impact daily operations.
* Ensure configurations efficiently handle high-volume call traffic.
* Offer ongoing support, guidance, and best practice training for effective Zoom Phone utilization.
* Occasional travel to retail locations for installation, feature roll-outs, training sessions, or additional support as needed.

Qualifications:

* Proven experience managing Zoom Phone operations, particularly in high-volume retail settings.
* 1-2 years basic IT & Telephony experience
* Host Cloud Telephony/Phone system experience
* Extensive knowledge of retail-focused telephony configurations and workflows.
* Voice Background - voice isolation or noise cancellation experience a plus. 
* Demonstrated experience in analyzing, assessing, and optimizing complex phone systems.
* Excellent analytical, organizational, and problem-solving skills.
* Ability to effectively communicate technical concepts to non-technical stakeholders.

Preferred Experience:

* Background in automotive retail or comparable customer-focused, high-traffic retail industries.
* Workplace administration
* Experience with Shortel and Mitel Phone systems 
* Zoom Phone Certification or equivalent credentials.
* Knowledge in understanding and interpreting voice/data invoicing.

Why Join Group 1 Automotive:

* In addition to competitive pay, we offer the following benefits with this position:
* Salary, plus annual bonus opportunity
* Medical, Dental & Vision insurance
* Life, Disability Insurance, Flexible Spending Account, Health Savings Account, etc.
* 401(k) with company match & Employee Stock Purchase Program (ESPP)
* Employee Referral Program
* Employee Vehicle Purchasing Program
* Vacation & Sick Days 

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.

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