Work From Home Customer Service Representative
US-TX-Fort Worth
Enterprise US
Req #: 329690
Type: Regular Full-Time
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Overview: Enterprise Holdings is looking to add virtual agents to our Contact Center's Customer Service team! If you * Can problem-solve with confidence and empathy * Can navigate across multiple program applications * Are customer focused and like making situations right for customers Then this may be that outstanding opportunity you've been searching for! Customer service is our way of life! Our goal is to exceed our customer's expectations and that starts with YOU! One customer, one call, one delivered promise at a time. We work hard and reward hard work! This position offers a compensation package of $14.50/hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and much more. Schedule: Our schedules are full-time and range from start times around 10am central time to end times around 7pm central time (weekends and holidays included). As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here. Responsibilities: * Handle multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications simultaneously * Utilize problem-solving skills to efficiently resolve customer requests * Locate and interpret complex information from a number of systems * Receive feedback from managers to improve call quality * Provide excellent customer service Equal Opportunity Employer/Disability/Veterans Qualifications: * Must currently live in the state of Texas * Must currently live in Forth Worth, or the immediate surrounding area * Minimum 1 year of experience resolving customer concerns and handling difficult conversations required * Call center experience preferred * Permanent residence with a defined working space that is free of distractions * Ability to complete virtual training for the first 3 weeks of employment, M-F, 9-5:30pm CST * Ability to work a full-time schedule (40 hours/week), with start times between 9am-10:30am (Central Time Zone), including one weekend day and holidays * Accept a starting pay of $14.50/hour * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future * Must be at least 18 years old Technical Qualifications: * Must have a computer/PC (No MACs or Chromebooks) with compatible OS versions: Windows 8, 8.1, or Windows 10 * Must have a computer USB headset with microphone to be used during training * Must have a stand-alone router with gigabit speed connection via Ethernet cable and separate modem * Must have reliable and consistent, high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless) * Minimum upload speed of 2mbps and minimum download speed of 5mbps * Use of wireless, hotspot or WiFi "air cards" are prohibited *Enterprise reserves the right to verify that your PC meets or exceeds these requirements throughout the training period. #LI-Remote
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