Wine & Spirits Assistant Department Manager

				Overview:

Job Title: Wine and Spirits Assistant Department Manager

Reports To: Wine and Spirits Department Manager

 As a Wine & Spirits Assistant Manager, you'll bring your enthusiasm and expertise to a leadership role where you help the Department Manager guide a team of associates in delivering exceptional guest experiences. Whether you have a background as a bartender, team lead, or retail customer service professional, this role offers the opportunity to grow your skills in a fast-paced, guest-focused environment.

You'll support the Wine & Spirits Department Manager by mentoring team members, sharing product knowledge, and helping guests discover new favorites-from craft beers to fine wines and premium spirits. Your ability to make personalized recommendations and foster a welcoming atmosphere will make you a key part of our success.

Responsibilities:
What You'll Do:
* Mentor & Coach: Reinforce Festival's culture and service standards while guiding associates in daily operations and guest interactions.
* Grow the Team: Assist the Department Manager in hiring, training, and developing associates, including delivering feedback, reviews and coaching for advancement.
* Finalize the Schedule: Finalize and approve weekly work schedules to ensure coverage.
* Support Operations: Monitor inventory levels, pricing accuracy, and department standards to keep everything running smoothly.
* Be the Go-To Expert: Answer questions, provide guidance, and ensure associates are knowledgeable about liquor, wine, spirits, and beer.
* Deliver Guest Service: Help guests find products, take special orders, and resolve concerns with professionalism and care.
* Lead by Example: Work alongside your team, assist with daily tasks, stocking merchandise, and maintain a clean, organized department.
* Collaborate: Partner with vendors, department managers, and team members to exceed guest expectations.
* Other duties as assigned.
* Support the Team: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

What You Bring: 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To excel as the Wine & Spirits Assistant Manager at Festival Foods, you should have: 

* High School Education or equivalent combination of education and experience.
* Must be at least 21 years of age in order to sample products sold in the wine and spirits department.
* Understands being in a leadership role and how to motivate a team of individuals.
* Thorough knowledge of the retail food business and wine and spirits department operations is strongly preferred.
* Ability to deal tactfully and effectively with customers and all personnel. 
* Ability to make timely and effective decisions in the absence of the Wine and Spirits Department Manager.
* Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment. 
* Thorough understanding of all safety requirements and company safety policies. 
* Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.  Also requires proper training and knowledge of the following equipment/procedures:  hand jack, baler, forklift, pallet jack, trash compactor, proper lifting techniques, and proper scanning techniques. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

* The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.  
* Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.  
* This position requires the employee to have full range of upper body motion in order to occasionally lift stock.  Requires the ability to perform repetitive tasks for prolonged periods of time. 
* Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment. 
* The position requires the employee to lift up to 50 pounds on an occasional basis.
* Working conditions consist of occasional exposure to extreme temperatures. 

WORK SCHEDULE

The Wine and Spirits Assistant Manager is a full-time position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays. 

Qualifications:

Under the direction of the Wine and Spirits Manager, responsible for assisting the Wine and Spirits Manager by working closely with all Wine and Spirits associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates' needs are being met. 

Wine & Spirits Department Leaders lead a team of Associates who are experts of the Festival Foods Wine & Spirits inventory and who provide thoughtful product recommendations and an enjoyable, stress free shopping experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Reinforces Festival culture, customer service, and performance expectations to all Wine and Spirits associates.
* Assists with hiring and training of new department associates
* Finalizes and approves weekly work schedule for associates
* Assists with performance reviews of associates
* Documents violations of company policies/procedures by associates and conducts appropriate corrective action, up to and including termination
* Answers questions and provides guidance to all Wine and Spirits department associates
* Ensures all department standards are being met in the Wine and Spirits department.
* Observes sales floor and back stock conditions; takes action to correct areas of opportunity
* Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
* Communicates and works cooperatively vendors, Wine and Spirits Manager, and Wine and Spirits associates to maintain standards and exceed guest expectations
* Provides customer service to guests.
* Assists guests with finding items they are looking for on sales floor
* Takes orders and other special requests
* Answers the telephone and assists callers using proper phone etiquette
* Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
* Checks out customer purchases on a cash register
* Assists all department associates with daily responsibilities while leading by example.
* Develops associates to prepare for advancement opportunities.
* Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
* Responsible for the department's timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.
* Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
* Other duties as assigned.
* Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

* High School Education or equivalent combination of education and experience.
* Must be at least 21
			

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