Windows Support Engineer - Endpoint Analysis (Hybrid)
US-NC-Raleigh
tier1
Req #: 21737
Type: CTH
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Overview: * Tier One Technologies is seeking a Windows Support Engineer with Endpoint Analysis experience to help our US Government client. * This hybrid Contract-to-Hire position will be located in Raleigh, NC. * Must be a US citizen. * SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT. Responsibilities: * Provide support for all Windows 10/11-related issues, primarily researching Endpoint analytics and investigating items that impact Windows 10/11 performance and end-user experience. * Evaluate Endpoint analytical data and Windows event/log data to identify areas of concern with workstation performance or issues driving incidents. * Investigate and identify root-cause and remediation for identified Windows 10/11-related issues, including but not limited to: * Operating system issues * Software installation and configuration * Network connectivity issues * Conflicting third-party applications * Monitor system performance and identify areas for improvement. * Work with other IT teams to troubleshoot and resolve complex technical issues. Qualifications: * A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience * 8-12 years of relevant experience. * In-depth knowledge of Windows 10/11 Operating System, including its features, architecture, and functionalities. * Ability to install and configure Windows 10/11 operating system on multiple platforms, including laptops, desktops, and servers. * Ability to install Windows updates, service packs, and patches, with experience troubleshooting and resolving issues related to these updates. * Prior experience deploying security software on the Endpoints. * Ability to troubleshoot and resolve hardware and software issues related to Windows 10/11 Operating System. * Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN. * Knowledge of Active Directory services, Group Policy, and domain configuration * Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes. * Knowledge of WMI - Windows Management Instrumentation. * Basic knowledge of virtualization technologies, such as Hyper-V and VMware, and the ability to install and configure virtual machines on Windows 10/11 operating system. * Effective oral and written communications skills. * Must be able to obtain a Position of Public Trust Clearance * Must be a US Citizen and not have traveled outside the US for a combined total of 6 months or more in the last 5 years. * Must have resided in the US for the last 5 years.
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