Waterpark Front Desk
US-MA-Danvers
Careers English
Req #: 101220
Type: Regular
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Overview: As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Responsibilities: The Retail Clerk provides service excellence by acknowledging and welcoming guests entering the retail space (i.e. gift shop) showing requested merchandise in display cases entering guest purchase information into the ticketing system and/or point of sale system collecting and processing payment and returning applicable change following established procedures. Qualifications: QUALIFICATIONS: * High School diploma or equivalent required. * Must be able to convey information and ideas clearly. * Must be able to evaluate and select among alternative courses of action quickly and accurately. * Must work well in stressful high pressure situations. * Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. * Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. * Must be able to work with and understand financial information and data and basic arithmetic functions. * Must maintain composure and objectivity while under pressure. JOB RESPONSIBILITIES: * Approach all encounters with guests and associates in a friendly service oriented manner. * Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). * Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. * Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. * Maintain a friendly and warm demeanor at all times. * Promotes guest relations by answering the phone providing requested assistance and information regarding up-to-date promotional contests giveaways concerts and treating guests in a friendly and courteous manner. * Provides accounting of transactions during shift by entering cash transactions in to point of sale system counting currency applying guest discounts vouchers player points iComps currency and credit cards on to cashier drop work sheet balancing money drawer against generated cashier report following established procedures and reporting discrepancies to the Retail Manager and/or the food service management team. * Maintains clean and orderly gift shop by cleaning surface areas dusting sweeping and vacuuming floors and disposing of cartons and emptying trash. * Ensures gift shop merchandise is stocked by placing delivered items in cabinets wiping and restocking shelves counters and rearranging merchandise in display cabinets according to established procedures.
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