Warehouse/ Customer Service Representative
CA-BC-Victoria
The Brick (English)
Req #: 33674
Type: Permanent Full-Time
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Overview: Do you believe in putting the customer first? Do you love to solve problems and create solutions? Do you love a physical job that will keep you busy? The Brick is actively seeking to expand our team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! This position reports to the Operations Manager. Responsibilities: * Loading and unloading of trucks and customer vehicles * Maintain a proficient knowledge of all shipping/receiving processes and procedures * Picking and put-away of all product types * Maintain a thorough knowledge of all stock, stock locations, model numbers, manufacturer specifications and handling instructions * Verify and report on inventory; ensure accuracy in the generation of reports * Process store entry stock transfers * Uphold all company health and safety, security and operational policies and procedures * Respond to customer inquiries and offer solutions in a courteous and professional manner * Follow up with customers to identify and support their needs * Promote customer loyalty by providing exceptional customer support * Review and follow up on order reports on a daily basis * Other duties as assigned Qualifications: * High school diploma or equivalent * Previous experience in a warehouse/distribution environment an asset * Experience operating forklifts, order pickers and pallet jacks an asset * Proficient verbal and written English communication skills * Able to handle heavy lifting exceeding 50 lbs on a regular basis (loading of appliances and bedding products) * Proficient knowledge of safe material handling techniques * Flexibility to work any shift, including evenings and weekends
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