WORKFORCE SCHEDULING ANALYST
US-FL-Hollywood
SHRSS Portal
Req #: 63504
Type: Full Time
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Overview: The Scheduling Analyst supports enterprise-wide workforce efficiency by developing data-driven staffing plans and property-specific schedules that align with business demand, service standards, and labor requirements. Working cross-functionally with Operations, HR, and Finance, the role ensures optimal labor deployment, compliance with policies and union agreements, and consistent service delivery across gaming and hospitality operations at a specific property Reports to Regional Manager of Centralized Scheduling with a dotted line reporting structure to Property Finance and President Responsibilities: Labor planning & scheduling * Develop, publish, and maintain weekly and monthly staff schedules that align with demand forecasting, labor standards, and service goals * Continuously monitor and adjust staffing levels in response to changing business volumes, guest demand, and operational requirements * Coordinate with department leaders to balance workforce efficiency with service quality System administration & Data management * Serve as on-property subject matter expert for workforce management and scheduling systems (e.g. Virtual Roster & Workforce Dimensions) * Manage scheduling data accuracy, troubleshoot system issues, and ensure integrity of employee time & records Performance analysis & continuous improvement * Generate and analyze reports related to staffing utilization, labor costs, and productivity to support operational decision-making * Identify process improvements that increase scheduling accuracy, operational efficiency, and employee satisfaction * Monitor and report on key workforce metrics such as occupancy, service level, absenteeism, and adherence Cross functional collaboration * Partner with other involved functions (e.g., operations, finance, HR) to align labor plans with operation goals and budget targets * Communicate schedule updates and staffing insights clearly to leaders and team members Qualifications: KNOWLEDGE OF: * Deep understanding of workforce planning software; prior experience with Virtual Roster, Kronos, Amadeus, or RMS preferred * Prior experience in workforce planning, scheduling, or operational analytics (3+ YOE preferred) * Strong understanding of labor standards, scheduling optimization, and compliance frameworks * Excellent organizational skills with keen attention to detail and accuracy * Ability to communicate effectively and collaborate across functions ABILITY TO: * Labor scheduling for designated functions / locations * Communicate to Scheduling Manager & functional leaders on scheduling changes and gaps * Develop & monitor labor scheduling KPIs & report out to stakeholders * Ensure staffing and labor governance standards are upheld (e.g., overtime is within acceptable limits)
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