Voice & Video Team Lead
US-VA-Alexandria
Careers (External)
Req #: 7015
Type: Full-Time
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Overview: GovCIO is currently hiring a Voice And Video Team Lead for our program with the US Coast Guard. This position will be located in Alexandria, VA and will be a hybrid remote position. Responsibilities: Manage and lead the voice, video, and collaboration engineering team, overseeing the design, deployment, and advancement of our unified communications infrastructure. Drive the development of secure, reliable, and scalable unified communications and real-time media delivery infrastructure. * Lead the design, deployment, and ongoing operation of enterprise voice, video, and collaboration platforms, including real-time communications, conferencing, and streaming services. * Drive the modernization, automation, and integration of Unified Communications (UC) solutions to improve efficiency and enhance user experience. * Stay current with industry trends, security best practices, and emerging technologies related to real-time communications, providing strategic recommendations to senior leadership. * Manage, mentor, and lead the Voice and Video Engineering team, setting clear priorities, timelines, and performance expectations. * Provide technical guidance and support to team members, ensuring continuous professional development and knowledge sharing. * Ensure the end-to-end reliability, availability, latency, and quality of service (QoS) for all voice and video services. * Oversee the implementation of robust monitoring, alerting, and incident response procedures. * Drive root-cause analysis for major incidents to prevent recurrence and improve service stability. * Collaborate with IT, security, and network teams to ensure the communications infrastructure is secure, compliant, and resilient. * Develop and enforce governance, standards, and best practices for all voice and video services. Qualifications: * Bachelor's with 12+ years of mobile and cellular engineering experience (or commensurate experience) Required Skills and Experience * 12 years of experience in voice, video, or unified communications engineering * 3-5 years in a leadership/lead role * Certification Required: CCNA/CCNP or equivalent * Previous experience with Avaya's video conferencing products and its integration into the UC environment * Current experience with the DOD365 Integrated Phone System (DIPS) * Familiarity with the specific communications and security protocols used within the DoD's IT environment Clearance Required: Must be clearable up to an active Secret clearance Preferred Skills and Experience * US Coast Guard experience highly preferred * Demonstrated ability to manage daily operations, including incident resolution, change management, and performance monitoring. * Expertise in cloud-based UCaaS and on-premises telephony architectures. * Proficiency with monitoring and telemetry tools for media quality and performance analysis. * Strong understanding of Real-Time Communications, Voice & Video Technologies, including security considerations like encryption and access controls * Familiarity with ITIL/IT operations and incident management. * Problem-solving mindset with the ability to manage incidents and drive root-cause analysis. * Excellent written and verbal communication skills for reports, updates, and cross-functional collaboration with senior management and other IT teams. * Experience with additional UC platforms or video analytics tools is a plus
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