Video Conferencing Engineer (Hybrid)

				Overview:

* Tier One Technologies is seeking a Video Conferencing Engineer to support our direct US Government client. 
* This hybrid contract-to-hire position will be located in Raleigh, NC.
* Must be a US Citizen.
* SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities:

* Design and implement complex video solutions in accordance with customer requirements.
* Demonstrate specialized expertise in system architecture, technologies, and tools, with a deep understanding of the underlying hardware and software to effectively identify, diagnose, and resolve complex issues.
* Provide configuration and operational support for High-Definition Video Conferencing and Video Streaming systems.
* Configure VCS devices for video and audio signaling and connectivity.
* Troubleshoot video and audio issues of video streams.
* Open trouble tickets with external vendors on equipment that is under maintenance.
* Assist with special projects that may require working with multiple vendors, field personnel, and area/district IS managers.
* Resolve client connectivity, interference, authentication, and coverage issues.
* Work with users/customers to resolve issues.
* Troubleshoot switch and routing issues such as Netscaler problems, VLANs, multicast, IGMP and other routing issues.
* Provide VCS Control and Expressway configuration, testing and troubleshooting.
* Provide Zoom rooms with configuration and support.
* Utilize Cisco Unified Communications Manager (CUCM) configuration, testing and troubleshooting.
* Use Cisco Meeting Server (CMS) configuration, testing and troubleshooting.
* Perform configuration and installation of new systems onto the network.
* Provide administration of Cisco's Telepresence Management Suite (TMS).
* Provide VCS / Zoom API Connector integration, configuration, and troubleshooting.
* Engineer systems connectivity and backup solutions.
* Support Cisco ISE (Identity Services Engine) Production Server and Cisco Prime Infrastructure support.
* Provide VCS support in the field sites on Layer 2 and Layer 3 network devices.
* Manage inventory of VCS equipment.

Qualifications:

* A degree from an accredited College/University in the applicable field of services is required. If an individual's degree is not in the applicable field, then 4 additional years of related experience is required.
* 8+ years of experience in Telecom Engineering / software development and/or related field.
* Ability to perform all functional duties independently on high-visibility programs, or mission critical aspects of a given program.
* Excellent oral and written communication skills.
* Must be a US Citizen.
* Must be able to obtain a Position of Public Trust Clearance.
* Be able to pass a drug screening, criminal history, and credit checks.
* Candidate must have lived in the United States for the past 5 years.
* Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.
			

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