Vice President of Casino Operations
US-LA-Lake Charles
Careers (PNG Apply)
Req #: 124859
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Responsible for directing the overall operations and staff of the Table Games/Slots/Poker department. * Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. * Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. * Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns/deviations to Executive Management/GM. * Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. * Responsible for the overall achievement of department customer service goals. * Provides direction to Table Games/Slots/Poker leadership and oversees all Table Games and Poker game protection, as well as overall Slots operations. * Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with internal Controls; monitors for compliance. * Manages departmental expenditures and resources. * Answers inquiries pertaining to Slots policies and services and resolves guest complaints while supporting all customer service programs. * Assigns duties to Table Games/Slots/Poker leadership and creates/approves work schedules for efficient business performance. * Makes final decision regarding implementation and oversight of overall strategies for engagement, customer service, comp ability, games layout and slot floor mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility. * Observes and monitors staff performance and plans work processes in order to ensure efficient operations and adherence to Table Games/Slots/Poker policies and procedures. * Recommends and approves changes in status of team members, including but not limited to changes from full-time to part-time, promotions, and transfers. * Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. * Protects and preserves assets of the company. * Understands and adheres to all bargaining unit agreements (where applicable). * Responsible for the overall integrity of daily Slots operations. * Works closely with the Executive Management Team in developing strategic and tactical operating plans to support property objectives. * Responsible for maximizing daily revenue and effectively managing costs, labor, and cash control. * Develops and manages departmental expense and capital budgets to support operational objectives. * Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. * Maintains strict confidentiality in all departmental and company matters. Qualifications: * Bachelor's degree (B.A./B.S.) from four-year college or university, plus minimum ten (10) years of experience in a comparable Casino Operations leadership position; or equivalent combination of education and experience. * Must have extensive knowledge of all Casino Operations. * Must have excellent written and verbal communication skills. * Ability to maintain a high level of confidentiality and professionalism. * Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Casino Operations systems. * Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. * Ability to write reports, business correspondence, and procedure manuals. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. * Ability to manage employees working in a high-pressure environment towards successful results for the property and company. * Must have excellent customer service, interpersonal, and organizational skills. * Communicate effectively with team members at all levels of the organization. SUPERVISORY RESPONSIBILITIES This job has supervisory responsibilities. * Responsible for staff development and training programs. * Responsible for rewards and recognition program to maximize employee engagement. * Evaluates team members within department and delivers constructive feedback to team members in regards to performance. * Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. * Manages work procedures and expedites workflow. * Provides recommendation for employee performance (disciplining, coaching, and counseling). LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES & REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Gaming License, and Nevada Alcohol Awareness Card are required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.
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