Valet Supervisor
US-LA-New Orleans
Hourly
Req #: 74556
Type: Full-Time
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Overview: The Valet Supervisor is responsible for overseeing the Valet Attendants, and Overnight Valet. They are also responsible for the daily operation of Parking/Valet, as well as supervising the activities of motor vehicles, limousines and motor coaches and for ensuring that Highgate standards are upheld on a daily basis. Responsibilities: * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain a warm and friendly demeanor at all times. Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees. * Maintain regular attendance in compliance with Highgate standards, as required by scheduling which will vary according to the needs of the hotel(s). * Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working. * Comply at all times with Highgate standards and regulations to encourage safe and efficient hotel operations. * Maintain a warm and friendly demeanor at all times. * Respond to all guest's requests, problems, complaints, and/or accidents presented throughout reservations, comments cards, letters and/or phone calls, in attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. * Motivate, coach, counsel and discipline all Uniformed Services personnel according to Highgate SOP's. * Prepare and conduct interviews and follow hiring procedures according to Highgate SOPs. * Develop employee morale and ensure training of Valet personnel. * Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. * Understand hospitality terms. * Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements. * Ensure staff greet and welcome all guests in accordance with Highgate SOP's. * Coordinate manifest arrival and departure patterns with large group. * Coordinate luggage holding areas and bag pushes and pulls with clients. * Inspect all areas of department to meet cleanliness and safety standards. * Maintain extensive files on all area restaurants, attractions, theaters, shopping centers, sporting events, baby-sitting services, health clubs, maps, etc. * Maintain concierge materials in a professional and organized manner. * Attend monthly all-employee team meetings and any other functions required by management. * Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest, managers and other employees. * Maintain and monitor "Lost and Found" procedures and policies according to Highgate standards. * Establish and maintain key control system. * Ensure participation within department for monthly Highgate team meeting. Qualifications: * High School Diploma required * At least two years of related supervisory experience preferred. * Must be proficient in Windows Company approved spreadsheets and word processing. * Must have a valid driver's license from the applicable state.
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