Valet Attendant-U
US-IA-Waterloo
careers
Req #: 173071
Type: Part Time Benefits
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Overview: Valet UnityPoint Health - Allen Shift: Part-time; 1st shift Benefits Eligible Valet employees will be responsible upon request for parking and retrieving visitor and patient automobiles as specified by the department policies and processes. Staff will also assist with the Paratransit Service when needed, which will include providing transportation for ambulatory and non-ambulatory persons (in wheelchairs) via a wheelchair van. Responsibilities: * Safely parking and retrieving customer/patient vehicles ensuring they are locked when leaving unattended. * Assist visitors and patients in and out of vehicles. * Responsible for the placement of all valet parked keys. * Inspecting vehicles prior to moving from valet area for damage. Document with patient/visitor sign off. * Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. * Integrates and demonstrates FOCUS Values and Expectations for Personal and Service Excellence to guide professional behaviors, balance team and individual responsibilities, be open and object to other views, give and welcome feedback, contribute to positive team goals, and put the success of the team above own interests, while adhering to policies and procedures of UPH-Allen. * Demonstrates the ability to meet the department work schedule. * Practices reflect knowledge of HIPAA, DNV and OSHA, and any other federal/state regulatory agencies guiding healthcare. * Demonstrates the knowledge that patient and workplace safety are a priority in preventing errors, accidents and infections and reporting potential or actual concerns immediately. * Receives and responds to all requests for valet parking and retrieval with the utmost respect to patients/family's personal property and time. * Situations of a critical nature may require an individual to perform multiple tasks until additional support can be obtained. * Respond to urgent situations including Code Blue, Code Green, and falls when in the immediate area. * Moving patients / visitors via wheelchair, to office buildings, testing sites, and floors as needed. * Delivering gift shop items to designated floors. * Safely maintain and operate a wheelchair van while in compliance with all laws and requirements pertaining to the operation of the vehicle and adheres to safety rules and practices. * Provide door - through - door pick-up and drop-off for all customers. * Adheres to all traffic regulations. * Reports accidents and incidents in writing as instructed and as necessary. Qualifications: Education: * High school diploma or equivalent License/Certification: * Valid driver's license with good driving record required * Ability to drive manual and automatic transmission * CPR, MOAB, and Safe Patient Handling to be completed during training Experience: * 6 months customer service experience Other: * Ability to hear, read, write, and speak English
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