Overview:
Novant Health Revenue Cycle Services is announcing a New Vice President of the Consolidated Business Office. This position will oversee hospital and ambulatory billing and collections, specialty billing, denials, appeals, defense audits, partner for payer strategy with our Managed Care team, and lead our Institute and Regional Liaison teams. This leader will shape a high performing, customer focused, business office that supports our mission and our financial health.
The Vice President of the Consolidated Business Office (CBO) - Back Office Operations is responsible for the strategic and operational leadership of all back-end revenue cycle functions across the health system. This includes billing, claims management, cash posting, insurance follow-up, denials resolution, customer service, and collections. The Vice President also leads payer strategy as it relates to postservice reimbursement, denial trends, and contract performance. This role leads the liaisons team for clinical institutes, regional leadership, and enterprise support functions to ensure a collaborative, financially optimized, and patient-centered experience. Come join a remarkable team where quality care meets quality service, in every dimension, every time.
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At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.
Responsibilities:
It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
* Our team members are part of an environment that fosters team work, team member engagement and community involvement.
* The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
* All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
Qualifications:
Education:
* 4 Year / Bachelors Degree, required. Degree in Business Administration with a Healthcare of Finance concentration, or equivalent, Health Care Administration, or a related field.
* Graduate Degree, preferred. MS, MBA; a combination of experience and/or education will be taken into consideration.
Experience:
* Minimum of 10 years' experience in Revenue Cycle Management within a large health system, required.
* 10 years in related field, preferably in Revenue Cycle management, required.
Licensure/Certification: CHFP or FHFMA through Healthcare Financial Management Assoc, preferred.
Additional Skills (required):
* Strong leadership, change management and strategic planning skills.
* Excellent communication and interpersonal skills.
* Ability to work collaboratively with executive leadership and medical staff.
* Knowledge of government regulations and accrediting body standards.
* Proven track record of improving financial performance and operational efficiency.
* Strong analytical and problem-solving skills with ability to use data to inform decisions.
Essential Functions
Strategic Leadership
Define and execute the strategic roadmap for consolidated back-office operations in alignment with system-wide financial, operational, and patient service goals.
Drive operational standardization, performance improvement, and technology-enabled transformation across all facilities.
Back Office Revenue Cycle Oversight
Oversee all post-encounter functions including professional and hospital billing, claims submission, payment posting, insurance collections, denials management, and customer service for patient accounts.
Lead teams to meet or exceed key performance indicators (e.g., AR days, net collections, bad debt, denial rate).
Oversee day-to-day operations of the business office departments, ensuring high-quality service delivery.
Direct and coordinate financial and budget activities to fund operations and maximize efficiency
Represent the health system in negotiations with suppliers and other organizations
Payer Strategy & Reimbursement Performance
Collaborate with Managed Care and Revenue Integrity teams to monitor payer performance, denials trends, and underpayments.
Provide actionable insights on contract compliance, payer behavior, and reimbursement risks.
Serve as an escalation point and strategic voice in resolving systemic payer issues impacting revenue flow.
Customer Service Oversight
Lead the centralized patient financial customer service function for post-service billing questions and account resolution.
Ensure high standards of professionalism, accuracy, and responsiveness in all patient account interactions.
Monitor call center performance metrics (e.g., hold times, first-call resolution) and drive improvements in the patient financial experience.
Stakeholder & Liaison Responsibilities
Serve as the leader of the liaison team between the CBO and key hospital system stakeholders including clinical institutes, regional leadership, and operational executives.
Collaborate with Finance, Compliance, Revenue Integrity, and IT to align business office processes with broader system initiatives and needs.
Facilitate communication and service alignment between the CBO and front-end patient access operations.
Operational Management & Technology
Lead the optimization of billing and collections processes within enterprise revenue cycle platforms (e.g., Epic).
Champion the use of data analytics, robotic process automation (RPA), and AI to streamline workflows and improve accuracy.
Ensure robust internal controls and audit readiness to safeguard revenue integrity.
Financial Management
Develop and manage the department's operational budget, ensuring cost efficiency while meeting service and performance goals.
Partner with the SVP and Finance team to support revenue forecasting, cash flowprojections, and operational reporting.
Team Leadership & Talent Development
Ensure adherence to all relevant regulations and guidelines
Collaborate with executive leadership to establish goals, objectives, and policies for business office services.
Mentor and empower teams to think innovatively, act with urgency and deliver results.
Vendor management
Partner with VP of Shared Services to support governance, performance management and selection of vendors, as relevant.
Process Improvement
Identify and implement process improvements to streamline the revenue cycle and enhance efficiency.
Data Analysis
Analyze revenue cycle data to identify trends, opportunities for improvement, and areas ofconcern.
Review and analyze reports, financial statements, and other performance data to measure productivity and goal achievement.
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