VIP Butler (ONC)
US-PA-Washington
Careers (PNG Apply)
Req #: 120110
Type: On-Call
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Performs daily set up of bar and service areas. * Maintains butler pantry and specific supplies. * Utilizes charm, warmth, extreme discretion, confidentiality and cordiality in providing attentive, highly detailed unobtrusive service to guests. * Knows guests by name, personal preferences. * Use departmental cleaning and sanitizing chemicals per OSHA, departmental and manufacturer operating standards * Inserts necessary chemicals, detergents and additives to ware washing machine chemical supply systems * Informs management of any product shortages, equipment failures or staffing issues in a timely manner * Cleans front and back bar counters, shelving, refrigerators, other equipment and floors * Cleans Beverage department glasses using mechanical ware washing equipment * Stocks jockey boxes and beverage dispensing machines with product and operating supplies in order to properly serve guest * Greets guests with a smile, friendly manner and a polite salutation * Checks unknown guest identification to ensures guests are of the legal age to be in casino areas and/or purchasing alcoholic beverages * Prepares and serves food for guests using proper gueridon/tableside preparation service. * Takes guest food orders, communicates to the kitchen and delivers the food to guests in a timely manner. * Opens, decants and serves premium wines and spirits to guests. * Takes guest order, suggestively selling non-comp beverages and repeats order back to the guest in order to ensure clarity * Requests proper payment from guest where applicable * Uses point of sale system to enter all orders * Prepares and assists other team members in the preparation of food items, non-alcoholic and alcoholic beverages with proper garnishes * Prepares and maintains room service carts, hot boxes and supplies for proper food delivery. * Adheres to all check settlement and food & beverage control procedures * Completes all other job related duties as assigned Qualifications: * Must be able to obtain a Pennsylvania Gaming Control Board license * Possession of TIPS or TAM certification * Must be 21 years of age or older * Must have valid original copy of birth certificate or passport * Requires knowledge of Pennsylvania Department of Agriculture - Department of Food Safety and Sanitation regulations * Required to be able to read, write and verbally communicate fluently in English * Must be thoroughly knowledgeable in alcoholic and non-alcoholic beverage brands and spirit types * Previous work experience as a Butler preferred * Gaming environment bartending experience preferred * Must be thoroughly knowledgeable in preparation of beverage recipes * Must have basic knowledge of wine varietals, colors and types * Must be able to work well in a team environment
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