VGT Traveling Technician

				Overview:

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Responsibilities:

- Based in Hollywood Casino - Penn National Race Course - Grantvile PA. 

- Requires traveling to Central PA locations.  

- Answers and responds timely to all calls for video gaming terminal issues, as directed by the manager.

- Travels to locations to repair video gaming terminal malfunctions.

- Proficiency and accuracy in terminals repairs are essential minimize repeat issues.

- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.

- Understands and adheres to all company standards, policies, and procedures.

- Completes required training and development objectives within the assigned time frame.

- Projects a positive image of the company at all times.

- Repairs video gaming terminal malfunctions.

- Follows guidelines given by Route Operations Manager and assists manager as needed.

- Processes manual payouts due to equipment malfunctions or other circumstances as deemed necessary.

- Completes required paperwork accurately and in a timely manner.

- informs Route Operations Manager of video gaming terminal issues.

- Assists customers with questions and complaints regarding video gaming terminals.

- Provides answers and explanations, and rectifies problems, within established guidelines, as appropriate. 

- Performs the duties of the Service Technician as required.

- Meets attendance guidelines of the job and adheres to regulatory, departmental, and company policies.

- Keeps work areas clean and free of safety hazards, debris, and litter.

- Performs all job duties in a safe and responsible manner.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Must be at least 18 years of age.

- Associate degree (A.A) from technical school; one to two years' previous experience in a customer service and/or technical/troubleshooting environment; or equivalent combination of education and experience.

- Experience in gaming industry, wiring, and networking is highly preferred but not required.

- Must have technical proficiency and knowledge in Microsoft Office applications (Word, Excel, and Outlook).

- Ability to travel extensively as necessary for business needs. 

- Ability to collaborate and work within a team-oriented environment.

- Ability to accurately prioritize, organize, and complete multiple tasks. 

- Ability to work nights, weekends, on call, and holidays as required.

- Wiring, network, and troubleshooting experience is a plus 

- Ability to read and comprehend simple instructions, short correspondence, and memos. 

- Ability to read and communicate verbally in English. 

- Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization. 

- Must possess a pleasant outgoing personality and portray a professional temperament for dealing with varied internal and external guest situations.
			

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Penn National Gaming, Inc.

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