Overview:
We're looking for a VAT Analyst to join our team! You'll manage VAT and EORI applications, processing certificate and service changes across multiple countries. You'll also support customers by providing clear, accurate guidance throughout these processes to guarantee a smooth experience. You are communicative, and comfortable working across systems such as Salesforce, SharePoint, and internal tracking tools. You'll also help identify and address process improvements, collaborating with colleagues across departments, and ensuring our operational standards are met. You will report to the Team Lead of Taxation.
Responsibilities:
* Process VAT/EORI applications, Power of Attorney updates, and service cancellations across multiple jurisdictions, ensuring adherence to operational targets and quality standards.
* Deliver concise, and applicable customer communication, guiding them through the process to avoid delays.
* Prepare and submit accurate application packs to tax vendors and authorities, coordinating with customers to resolve any queries.
* Maintain up-to-date records in internal systems (Product platforms, SharePoint, Salesforce, trackers) and follow up on pending actions.
* Respond to customer queries and Salesforce cases and empathy, taking full ownership of the resolution process.
* Manage shared mailboxes and case queues, escalating to maintain workflow efficiency.
Qualifications:
* 2+ years of prior experience in VAT processes, experience in compliance or tax support roles will also be considered.
* Engage in clear and thoughtful communication in both written and verbal forms with diverse teams and stakeholders in different geographies.
* Collaborative, go-getter, and open to learning
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