Utility Associate

				Overview:

At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Responsibilities:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Serve as the primary liaison with large utility providers and negotiating terms or resolving disputes large, high-priority utility providers (e.g., electricity, water, gas, waste management).
* Negotiate service terms, resolve disputes, and manage escalated concerns with utility providers.
* Coordinate the transfer of utility accounts from the previous management company to our company during property acquisitions.
* Ensure the prompt removal of our company from utility accounts when a property is sold or management responsibilities end.
* Maintain accurate records of utility account changes and confirmations.
* Communicate with billing provider and utility providers, facilitate issued discussion and resolution.
* Identifying and implementing opportunities to improve utility account transfer processes and improve efficiency.
* Monitor compliance with utility service agreements, ensuring adherence to all terms and conditions.
* Prepare reports on utility usage, account transitions, and vendor performance for internal stakeholders.
* Act as liaison between providers and Operations.
* Research and recommend changes to billing methods to enhance property income and mitigate risk.
* Provide directions to utility billing provider based on RPM Living process and procedures, utility income and expense while following utility regulations in all markets.
* Transitions on property utilities in assigned region.
* Handles disposition of property utilities in assigned region.
* Provides support to Operations team for stabilized properties in assigned Region.
* Completes Quality Assurance checks on properties utility services.

Qualifications:

Physical Requirements:

* May be required to sit or stand for extended periods of time
* Must be able to read documents, computer screens and data
* Must be able to hear and understand verbal communications in person and over the phone or computer
* May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
* Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

* This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
* The office is an open setting which may include bright lights, constant noises and distractions
			

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