Usage Fraud Analyst
US-CO-Englewood
Attract-careers1
Req #: 92672
Type: Fulltime-Regular
|
|||||||||||
|
|||||||||||
Overview: Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns. Responsibilities: We are seeking a highly motivated and experienced professional to join our Wireless Usage Fraud Team as a Fraud Analyst. In this role, you will be responsible for investigating suspected fraud cases, auditing account activity, and developing and implementing strategies to prevent, detect, and mitigate usage fraud. You will work as part of a dedicated team of analysts and collaborate closely with cross-functional teams to help ensure the security and integrity of our company and customer accounts. Key Responsibilities: * Develop and implement strategies to prevent, detect, and mitigate usage fraud using various Fraud Management Tools and Systems * Establish and enforce policies, procedures, and best practices related to usage fraud prevention * Monitor and analyze usage fraud trends, patterns, and threats to identify emerging risks and vulnerabilities * Collaborate with cross-functional teams, including IT, Sales, Product, and Customer Care and Support, to implement fraud prevention measures and solutions * Conduct regular audits and assessments to evaluate the effectiveness of fraud prevention measures and identify areas for improvement * Provide regular reporting and updates to management on usage fraud trends, incidents, and mitigation efforts Qualifications: Education and Experience: * Bachelor's degree in computer science, cybersecurity, criminology, or a related field * 3 years of experience in fraud prevention, detection, and investigation, preferably in a technology or telecommunications environment Skills and Qualifications: * Strong knowledge of usage fraud schemes, techniques, and countermeasures * Experience with fraud detection and prevention tools, systems, and technologies * Excellent analytical and problem-solving skills * Strong communication skills * Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively * Proficient knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, and VLOOKUP functions * SQL experience is preferred * Proficiency with Microsoft Office Applications and Google Suite * Strong written and verbal communication skills * Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments Visa sponsorship not available for this role
Share this job:
