UX/UI Subject Matter Expert (Remote)

				Overview:

GovCIO is seeking a User Experience/User Interface (UX/UI) Subject Matter Expert. The ideal candidate will thrive in a fast-paced, highly visible team that is focused on forward-learning solutions. The ideal candidate will have demonstrated experience documenting business processes and persona to be converted to automated technology solutions. This customer-facing role will be instrumental in ensuring customer satisfaction.  This position will be fully remote within the United States.

Responsibilities:

We are seeking a User Experience/User Interface (UX/UI) Subject Matter Expert with government contracting experience. The ideal candidate will bring at least 8 years of hands-on experience, a strong understanding of ServiceNow platform capabilities is a plus. 

*  Lead UX strategy and design efforts across federal digital platforms.
* Conduct user research, usability testing, and stakeholder interviews to inform design decisions.
* Develop wireframes, prototypes, and user flows to visualize and iterate on design concepts. Using tools like Figma, Adobe XD, Axure, or Sketch to create low- and high-fidelity designs.
* Ensure compliance with federal accessibility standards (Section 508, WCAG).
* Collaborate with developers, product managers, and federal stakeholders to align design with technical and mission requirements.
* Provide expert guidance on UX best practices and human-centered design methodologies.
* User Research & Analysis: Conducting interviews, surveys, and usability testing with federal stakeholders and end users.
* Interaction Design: Designing intuitive workflows and user interactions for complex systems.
* Visual Design: Applying design principles to create clean, accessible, and visually appealing interfaces.
* Information Architecture: Structuring content and navigation to support user goals and federal mission objectives.
* Accessibility Compliance: Deep knowledge of Section 508, WCAG 2.1, and inclusive design practices.
* S. Web Design System (USWDS): Experience implementing USWDS components and guidelines.
* Human-Centered Design (HCD): Familiarity with HCD processes as promoted by agencies like GSA and 18F.
* Security Awareness: Understanding of secure design principles and working within FedRAMP environments.
* Documentation & Reporting: Creating design documentation that meets federal standards and audit requirements.
* Navigate ServiceNow and create manual test scripts or user guides
* Front-End Development Knowledge: HTML, CSS, JavaScript (not necessarily coding but understanding implementation).
* Agile/Scrum Methodologies: Working in iterative development cycles with cross-functional teams.
* Communicate effectively with federal clients, developers, and program managers.
* Navigate legacy systems and complex user needs to deliver modern solutions.

Qualifications:

Required Skills and Experience:

* Bachelor's degree in human-Computer Interaction (HCI), Design, Computer Science, or related field.
* 5-8 years of experience in IT
* 4 years of additional relevant experience may be substituted for education

* Demonstrated experience converting business processes into usable diagrams with personas documented for application development teams to quickly develop cards in Jira and software applications
* Strong communication and leadership skills.
* Familiarity with Jira, Confluence, and ServiceNow is a must 
* Proficiency in design tools such as Figma, Adobe XD, Axure, Sketch, or Balsamiq.
* Strong understanding of USWDS, HTML/CSS, and front-end development principles.
* Demonstrated experience with accessibility compliance and inclusive design.
* Excellent communication and stakeholder engagement skills.
* Familiarity with Agile/Scrum methodologies.

Clearance Required:

* Must be able to obtain a DHS Public Trust

Preferred Skills and Experience:

* Experience with legacy system modernization.
* Background in cognitive psychology or behavioral science.
* Certifications such as Certified Usability Analyst (CUA) or Human Factors International (HFI).
			

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