Responsibilities:
* Conduct ongoing product monitoring through analyzing and tagging Veteran survey feedback and collecting and analyzing usage/behavior metrics.
* Plan, write, and conduct moderated usability testing/ generative studies with Veterans including those who use assistive technology.
* Plan, write, and conduct unmoderated studies with Veterans including those who use assistive technology.
* Synthesize and analyze qualitative and quantitative data and write reports on findings without the aid of analysis software.
* Create decks for, and present findings to, various stakeholder audiences.
* Conduct desk research on future features.
* Work efficiently and effectively within time constraints while maintaining fidelity to research principles and internal quality standards.
* Become an expert in multiple products.
* Advocate for Veteran needs among various stakeholders and evangelize UX research.
* Participate as a contributor to an interdisciplinary team that includes creative and market leads, project management, and software developers.
* Produce user requirements specifications, flowcharts, and design specifications for prototypes.
Qualifications:
* Please provide a link to your portfolio when applying.
* Passion for serving Veterans.
* 1- 2 years experience required.
* Understanding of human-centered design approaches, methods, principles and skills.
* Experience in the planning and execution of usability testing studies.
* Command of visual and communication design principles.
* Understanding of design systems, information architecture, design patterns and interaction design.
* Understanding of designing with accessibility standards.
* Proficiency with design and presentation applications (i. e. Adobe Photoshop, Illustrator, XD, Figma, Paper, PowerPoint, InVision).
* Excellent written and verbal communication and the ability to present work to large groups.
* Able to function independently and in a team environment, with excellent collaboration skills.
* Basic understanding of HTML
* Proficiency with Microsoft Excel.
* On-line portfolio demonstrating proficiency in conducting UX research.
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