Overview:
As a UI/UX Designer, you will be responsible for guiding government clients through our Design Intelligence(tm) framework, incorporating human-centered methods to solve complex user experience challenges. You will plan and execute UX initiatives from discovery through interface design; research, prototyping, iteration, visual design, user, usability, and accessibility testing. You will serve as the voice of the customer and make sure their needs are considered and met within a proposed solution.
Responsibilities:
Responsibilities:
* Participate in all aspects of the discovery process to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives
* Conduct workshops and interviews to help frame pain points and opportunities, define insights, validate hypothesis, and create a compelling experience vision
* Understand the relevance of and how artifacts like journey maps, service blueprints, personas, ecosystem and experience maps fit into crafting the user experience
* Conduct user research and testing and effectively translate user needs into an implementable digital experience
* Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
* Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment
* Design intuitive, elegant, and accessible interfaces supported through a test and learn process
* Ensure all deliverables across a variety of projects are produced at the highest quality
Qualifications:
Qualifications
* Ability to obtain a U.S. government Public Trust Security Clearance
* 4+ years of professional UX and UI experience designing viable solutions for multi-platform digital products
* Current portfolio demonstrating ideology, methods, tools, skills, and craft
* Demonstrated experience conducting primary and secondary user-research including user-interviews, discovery and co-creation workshops, heuristic evaluation, and card sorting (for example), and applying those insights to personas, journey maps, site maps, ecosystem maps, information architecture, and interface design
* Demonstrated experience in UI design including wireframing, low and high-fidelity prototyping, moderated and unmoderated user testing, and accessibility testing
* Knowledge and experience with 508 compliance requirements
* Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing user stories and story pointing
* Proficiency in tools like Adobe Creative Suite, Sketch, Figma, Zeplin and other prototyping tools
* Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome
* Experience collaborating within a multi-disciplinary delivery team including service designers, technologists, data scientists, engineers, solution architects, and change managers
* A natural curiosity for solving problems coupled with strong analytical skills
* A collaborative nature with excellent written communication and presentation skills
* Experience working in a project-based environment
* Degree or equivalent experience in HCD, HCI, and/or UX design
Bonus Points
* Previous work experience in or with the federal government
* Previous work experience as a consultant
* Experience working on a cross-functional Salesforce implementation team
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