Overview:
The Turndown Attendant is responsible for freshening guestrooms, responding to Housekeeping service requests and cleaning rooms as needed.
Responsibilities:
* Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
* Review turndown list and stock caddie to ensure all supplies, linen and amenities are available to properly turndown guestrooms. Review list for any special requests.
* Turndown each assigned room according to The Newbury Boston
* Handle items for "Lost and Found" according to the standards.
* Keep all hallways, public areas and closets clean, neat, swept and vacuumed.
* Prepare housekeeping cleaning cart for next days use.
* Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
* Deliver guest laundry to rooms.
* Operate pagers and radios efficiently and professionally when communicating with hotel staff.
* Deliver guest requests in a timely manner.
* Ensure overall guest satisfaction.
* Perform other duties as requested by management.
Qualifications:
Education & Experience:
* High School diploma or equivalent preferred.
* Experience in a hotel or a related field preferred.
Physical Requirements:
* Flexible and long hours sometimes required.
* Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
General Requirements:
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
* Maintain a warm and friendly demeanor at all times.
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