Turn Down Attendant (Club/Luxury) - The Historic Cavalier Hotel
US-VA-Virginia Beach
Gold Key / PHR Hotels & Resorts
Req #: 6172
Type: Variable Hour
Overview:
* Clean & supply all daily assigned rooms reporting all damage, mechanical deficiencies
* Work with security on the floors reporting suspicious activities and people
* Provide guests with superior guest service skills ensuring the highest level of quality exceeding expectations at all times
* Past work in servicing VIP and high profile guests - working one-on-one
Responsibilities:
Level One
*
* Know your job.
Complete job skills training and possess a clear knowledge of the job
Know property standards (SSI) and room types
Listen attentively in Pre-shift and ask for clarification of assignments and expectations
* Be on time.
Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform
Follow clock in and out procedures
* Be on stage.
Maintain a friendly, approachable, always willing to assist attitude
Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene
Use approved verbiage, scripting when interacting will all guests
Follow proper procedure and scripting when entering a guest room
* Serve.
Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, "The Keys to Making it Right."
Complete turn down service on each room according to property standards to include removing trash, remove and replace soiled linens, turning on bedside lights, set bed for turndown per standard, place slippers and robe when applicable, close dark shade, set TV to specified channel, place property specific amenity (candy, inspirational card, marketing collateral)
Complete turn down service on each bathroom according to property standards to include removing trash, remove and replace soiled towels, arrange and straighten Guest toiletries, place bathmat and replenish hotel toiletries
* Work smart.
Use your Turn Down Attendant Board with instructions for sequence and special requests to complete turndown service
Maintain cleanliness of all guest room corridors service landings to include dirty linen and linen shoots
Replenish supply closets and restocked to documented SSI
* Use your tools.
Ensure cart or caddy (as applicable) is set up to standard
Use the approved tools and checklists to complete assigned tasks
Complete room assignment sheet and return to your supervisor at the end of your shift to checkout for the day
* Measure Up.
Produce clean and tidy rooms with completed turn down service that meets or exceeds quality and efficiency standards of the department
* Respect the space.
Keep your work area, cart and closets clean and organized
Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable
* Be safe.
Report unsafe work conditions or practices and safety or security violations in accordance with company policy
* Support the Team:
Cooperate with other Associates and supervisors striving to create a positive work environment
Support team efforts through carrying out responsibilities in a constructive and professional manner
* Other duties as assigned.
Qualifications:
TypeQualificationSkillAble to read, write and speak basics English.
* Able to understand and apply basic mathematical skills (addition, subtraction, multiply and divide in all units of measure) in order to obtain correct dilution ratios, portion control, etc.
* Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.
* Able to push, stand, stoop, bend, and lift items weighing up to 20pounds repetitively during entire shift.
* Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
* Able to work a flexible schedule including weekends and holidays as required.
EducationHS-GED-Work Programme - or Over seas equivalent is desired.Skillphysical set i sprimary importance - ability to handle to physical demands of the job.ExperiencePast work experience in a similar or commensurate skill set - hospitable, prison, military experience.
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