Truck Customer Service Representative
US-FL-Orlando
Enterprise US
Req #: 372426
Type: Regular Full-Time
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Overview: The Enterprise Truck Rental Division is excited to announce an opening for a Full-Time Customer Service Representative. The Truck Rental Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CSR will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support. This is a full time opportunity (40 hours per week). Candidates must be available to work between Monday through Friday from 7AM - 4PM, every other Saturday 9AM-12PM and the selected candidate can expect to work 40 hours per-week within those hours. This position will be based out of our Truck Rental location: 071T - 2156 JETPORT DR, ORLANDO, FL 32809 & 072T - 4185 N JOHN YOUNG PKWY, ORLANDO, FL 32804 We offer: Paid time off Employee discount Retirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here. Responsibilities: * Act as a knowledgeable resource for all Commercial Truck Customers * Achieve and maintain proficiency in all necessary computer applications * Primary or secondary point of contact for customers needing information * Act as liaison between Commercial Truck and customers in the coordination of necessary maintenance requirements and associated paperwork * Involvement in overall branch operations * Send various documents and letters to customers in a timely manner * Participate in regular development meetings and assist to obtain department goals * Handle all administrative duties related to the customer base * Perform general office duties and miscellaneous job-related duties as assigned * Occasional involvement in customer facing meetings to help build solid business relationships Additional Responsibilities: * Knowledge of professional phone etiquette and the ability to provide excellent customer service * Good verbal and written communication skills * General knowledge of the organization and support functional area is required * Attention to detail for accuracy in performing data entry duties and various tasks * Organizational and time management skills * Basic business, accounting or math principles * Ability to demonstrate sound judgment and problem solving skills by taking appropriate action regarding a concern or questionable finding * Ability to work in a fast paced environment with demonstrated ability to prioritize and juggle multiple competing tasks and demands * Ability to work independently or as a team member * Ability to work and succeed in a multi-cultural environment Equal Opportunity Employer/Disability/Veterans Qualifications: * Must have a valid driver's license * High School Diploma or G.E.D. required. * Minimum of 1 year experience handling customer service functions. * A minimum of basic level experience and understanding of a PC and Microsoft Office Products required. * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. * Must have no more than 2 moving violations and/or at fault accidents on driving record in the past 3 years * No drug or alcohol related convictions (DUI/DWI) on driving record in the past 5 years * Must be willing and able to stand and/or walk for long periods of time * Must be willing to work at our Jetport (zip code 32809) or John Young (zip code 32804) location * Must be willing to accept the starting pay of $15/hour * Apart from religious observation, must be able to work 40 hours per week Monday through Friday from 7AM - 4PM, every other Saturday 9AM-12PM DOT Requirements: We are subject to certain Department of Transportation Regulations * All applicants must be at least 21 years of age * Must be able to read and write English * Applicants will be required to submit to and successfully complete a D.O.T. medical examination (paid for by Enterprise, 12-month minimum certificate).
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