Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
As a Digital Sales Account Manager, you will be the primary point of contact for our SME clients, managing relationships and ensuring exceptional service delivery. You will focus on driving sales, addressing software requirements, executing renewals, managing escalations, and maintaining consistent coverage across all assigned accounts. Your role will be pivotal in fostering trust-based relationships, ensuring client satisfaction, and identifying opportunities for growth.
Responsibilities:
* Relationship Management: Build and maintain strong, trust-based relationships with SME clients, understanding their needs and goals.
* Service Delivery: Act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs.
* Renewal Strategy: Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals.
* Escalation Resolution: Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems.
* Account Coverage: Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth.
* Data-driven Sales: Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns.
* Performance Analysis: Monitor and analyze performance metrics to improve account management processes and sales strategies.
* Client Advocacy: Represent client interests within the organization, championing client success stories to drive referrals and testimonials.
Qualifications:
* Fluent in French, English and Dutch
* Passionate about Sales and about looking for Excellence in customer satisfaction
* Experience in selling Technology: Products, and Services
* Strong Verbal Communication and Negotiation Skills
* Customer Onboarding and Handling Expertise
* Escalation Management Proficiency
* Request Tracking and Collaboration Skills
* Ability to convert Business Problems to Technical Solutions
* Continuous Learning Orientation
* Fluent in French and English
* As a culture-first organization, being together is how we learn and grow. We come together in person several days per week for collaboration, support, and to have some fun.
What We Offer:
* Flexible Timing, Hybrid model & reduced days on Summer
* A dynamic and collaborative work environment.
* Opportunities for professional growth and development.
* Competitive compensation and benefits package.
* A chance to be part of our new Sales Hub in Barcelona.
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