Tray Assembler Lead
US-IA-Waterloo
careers
Req #: 168534
Type: Full Time Benefits
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Overview: Tray Assembler Lead UnityPoint Health - Allen Shift: Full-time; 12 PM - 8:30 PM (or whenever work is completed) Benefits Eligible The tray assembler lead provides a high-quality dining experience to patients which meets their nutritional requirements and service expectations regarding temperature, timeliness, and food quality. Responsible for making sure patients meal trays are delivered in a timely fashion with great customer service. Provide high customer service and demonstrate a commitment to meeting the customers' expectations. Expected to be very courteous and professional in manner and appearance. Cross-train in areas as the need arises. Perform task as requested by your manager on a weekly, bi-weekly, or monthly basis. Lead all aspects of and advise the employees working to ensure timely and effective service of the customers. Responsibilities: * Demonstrates a commitment to service breakthrough through personal example and prompt follow up on opportunities to improve service. * Demonstrates sound making decisions and taking responsibility for the decision. * Demonstrates teamwork in the performance of duties and leading by example. * Maintains HIPPA standards during interactions with all employees. * Responsible for staff orientation and on job training of new and existing employees. * Provides input into developing an improving team member performance. * Delivers feedback to manager and Staff for performance management of employees. * Coordinates shift activities of department. May be required to completed tasks of working personnel when the need arises. * Transports carts to patient floors and delivers meal trays to patients * Motivates team members to get job done in a timely fashion with great customer service. * Demonstrates ability to delegate responsibilities to staff to get the jobs completed in a timely fashion. * Demonstrates ability to meet business needs of department with regular, reliable attendance. Qualifications: Minimum Requirements: * High school diploma or GED * 18 years of age * 6 months hospital experience * Basic knowledge of therapeutic diets * Skills/Abilities: * Customer service skills * Accountability * Good Decision making * Flexibility * Collaboration with others * Leadership Skills * Teamwork Preferred Requirements: * At least 1 year in a management or lead position preferred. * Ability to problem solve * Technical Aptitude * Experience managing priorities and deadlines * Interpersonal skills
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