Trauma Care LERN Coordinator
US-LA-Baton Rouge
Paramedic Careers
Req #: 53382
Type: Regular Part-Time
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Overview: Check out our careers site benefits page to learn more about our benefit options. Responsibilities: LERN Center Coordinator ESSENTIAL FUNCTIONS/DUTIES * Answering incoming calls from pre-hospital providers and /or statewide emergency departments with regard to movement of LERN identified patients * Direct patient movement by LERN Entry Trauma Criteria using protocol and experience in PHTLS patient care * Direct patient transfers to appropriate definitive care facilities * Collect patient data from receiving hospitals including disposition of patient diagnosis, admission status, visit identification numbers * Collect call data from transporting EMS agencies including call run times, case numbers, and additional information as necessary * Receive notifications of Mass Causality Incidents (MCI) statewide * Notification of state officials, state agencies, hospitals, and LERN administration in MCI events * MCI management including direction of patients, management of hospital resources, and continuing notification to affected areas throughout event * Facilitate communication between EMS, hospitals, state officials, ESF-8, and other agencies as necessary * Fully understand and apply LERN Protocol when routing patients * Data entry of LERN patients in Image Trend Database * Attend monthly staff meetings & ongoing LERN training * Know geographic regions of state and location of hospitals by memory * Understand and implement LERN protocols * Initiates Case Review Process for all LERN patient inquiries including call data research, recording review, and procedure/protocol evaluation * Understand and follow all LERN and AMR company policies * Complete audits of LCC calls for quality control of call duration, courtesy/professionalism, correct application of procedure/protocol for patient direction * Operate phone console equipment in communication with EMS and hospitals * Operate radio console equipment in communication with EMS and hospitals * Care for and troubleshoot LCC equipment * Available to work day, night, weekend, and holidays as needed * Available to work during MCI or natural disaster as needed * Maintain necessary certifications * Work with LERN staff and Medical Director when necessary * Have 24 hour call availability in the case of disasters and be on site in the LERN Call Center for the duration of the event with backup coverage as necessary. * Have in depth knowledge of EMS protocols, LERN Entry Criteria and available medical resources. * Have functional knowledge of radio, telephone, IP and other necessary forms of communications equipment necessary for the purpose of the LERN Call Center. * Have knowledge of performance indicators and quality review indicators pertinent to LERN operations. * Follow all rules, regulations, and policies as established by AMR, the LERN and the LERN Call Center Medical Director. * Be knowledgeable of and follow all LERN Call Center Standard Operating Procedures. * Protect Patient Confidentiality and adhere to all applicable medical, patient and EMS rules. * Perform housekeeping responsibilities to keep the LERN Call Center clean and functional. * Other duties as assigned QUALIFICATIONS * Current Nationally Registered EMT-P license in good standing. * Current Louisiana state license * Minimum 2 years' experience at EMT-P level * Strong communications skills * Ability to type & multi-task * Computer proficient in Word, Excel, and Windows * Geographic knowledge of regions and hospitals throughout state of Louisiana Qualifications: Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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