Transitions Associate
US-TX-Austin
External Office
Req #: 37016
Type: Full Time
|
|
||||||||
|
|||||||||
Overview: At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Purpose Statement: The Ancillary and Facilities teams provide the structure and support that allow associates to deliver excellence with confidence and ensure that every community feels like home. We simplify Due Diligence, Transitions, Utilities, Facilities services, and Capital Managemen,t and strengthen Vendor partnerships so associates feel supported, clients feel confident, and residents feel at home. Responsibilities: * Manage communication, information, and resolutions with internal and external teams * Initiate proactive follow-ups with internal and external teams, track status updates, request outstanding documentation, and ensure all transition milestones are progressing according to schedule * Accurately enter, update, and verify property and account information across relevant platforms (e.g., CRM, project trackers, accounting systems) to ensure data integrity during onboarding and offboarding processes. Follow up on pending items in a consistent and timely manner * Provide feedback and actionable ideas for the continued development of resources used during property transitions * Facilitate property onboarding/off-boarding by distributing information, answering team questions, and coordinating initial setup and system access for new properties * Assist in the continued development of transition processes through process reviews * Cross-train interdepartmentally and assist in training sessions with Transition associates * SOP management and updates of specified tasks * Create and submit surveys per specific team cadence * Assist in the review of survey analytics and provide insight into actionable changes/updates to current processes * Take proactive steps to identify opportunities for improving workflows, team collaboration, and overall transition outcomes, contributing positively to team culture and performance. Assist with additional takeover tasks as assigned by the Transitions Manager * Assist the Transitions Manager with support and training of the team Qualifications: Physical Requirements: * May be required to sit or stand for extended periods of time * Must be able to read documents, computer screens, and data * Must be able to hear and understand verbal communications in person and over the phone or computer * May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds * Must be able to operate a computer, keyboard, mouse, and other office equipment Work Environment: * This is a hybrid role, requiring the associate to work in one of our corporate or regional offices three to four days per week, at the discretion of the managers. * The office is an open setting, which may include bright lights, constant noises, and distractions
Share this job:
