Trainer
US-FL-Lakeland
KnippeRx Careers
Req #: 5689
Type: Regular Hire Full-Time
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Overview: YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! The Trainer is responsible for providing training/instruction to both groups and individuals. They participate in evaluating training effectiveness with the goal of educating and working with individuals to help them achieve the training objectives while fostering a successful learning environment. Participates in crafting learning resources including e-learning modules, guides, assessments, etc. The ideal candidate will be a confident public speaker and capable of using tools and resources needed to improve employee training and performance. Assists with assessing training needs; plans or participates in developing training course objectives based on departmental needs. Onsite role based out of our Lakeland, Florida location. Responsibilities: * Facilitate Instructor led (ILT) and/or virtual (VILT) training programs according to approved curricula. * Incorporate engaging learning practices through role plays, informal and formal checks, assessments, and measurements to ensure learning retention * Monitor trainees' progress through the program, placing emphasis on actionable knowledge transfer * Manage training room to ensure best learning environments for diverse learners * Partner with departments to support quality and performance initiatives by responding to trends identified by Leadership with appropriate training solutions * Monitor calls and audit work for assigned programs during training and provide feedback and coaching to Contributors based on observations * Provide regular updates to management on training results to include successes and opportunities for improvements * Participate in system reviews and User Access Testing (UAT) for new software implementations, and develop work instruction documents and other training resources to support the launch to departments * Promote cooperation, teamwork, and open communication company-wide * Support process improvement activities for management as needed * Maintain confidentiality (i.e. employee, patient, client) at all times * Model the ideal behaviors and attitudes as defined by CHART (Caring, Honesty, Accountability, Respect, and Trust) in all work assignments and Contributor interactions * Participate in drafting e-learning course work The above duties are meant to be representative of the position and not all-inclusive. Qualifications: MINIMUM JOB REQUIREMENTS: * Associates degree or equivalent work experience * Experience facilitating classroom training or other type of group instruction * Work experience in customer service, pharmaceutical, medical, insurance, call center, or comparable field * Curriculum planning and development experience, preferred * Knowledge of adult learning principles, preferred * Quality monitoring/coaching experience in a customer service environment, preferred * Experience with HIPAA, PDMA, cGMP adverse events, preferred * Experience with content creation software and/or design tools, preferred KNOWLEDGE, SKILLS & ABILITIES: * Strong facilitation skills both virtual and in person * Excellent verbal and written communication skills * Excellent interpersonal skills; display professionalism, tact, and diplomacy * Excellent organizational skills * Detail oriented * Analytical and problem-solving skills * Advanced computer skills to include Microsoft Office (Word, Excel, Power-Point, Teams and Outlook) * Ability to balance multiple priorities to meet expected results * Ability to establish and maintain effective working relationships with key stakeholders and diverse work groups * Ability to influence and motivate trainees * Ability to adapt quickly to changing environments while ensuring that training objectives are achieved. * Ability to utilize metrics to drive performance and quality PHYSICAL DEMANDS: * Location of job activities 100% inside * Extensive manual dexterity (keyboarding, mouse, phone) * Use of phone for communication * Noise and/or vibrations exposure * Frequently reach (overhead), handle, and feel with hands and arms * Sit for prolonged periods of time * Stand for prolonged periods of time * Occasionally stoop, kneel, and crouch Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knipper Health is an equal opportunity employer.
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