Traffic Management Specialist
US-UT-SALT LAKE CITY
University of Utah Health Care
Req #: 75819
Type: Full-Time
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Overview: As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA Provides assistance and information to incoming patients, visitors and staff to facilitate their entrance to and exit from the hospital. Provides valet parking services for hospital patients and visitors, assists with traffic control in hospital parking areas, and maintains accurate documentation regarding valet parked vehicles. The position has no responsibility for providing patient care. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. S Ref ID 73850 * Hurry and apply today! Submit your application with an updated resume online at employment.utah.edu * You Must, Upload most recent up dated resume with work all your history and experience to be considered. * University of Utah Health offers fantastic career opportunities, great pay, healthcare benefits from day one! We also offer a 401 K retirement plan, and a work environment that values dedication, learning, and a work-life balance. Come join our team! uofuhealth.org/jobfairs. * Please check your email for any updates on this job! Responsibilities: * Directs and assists patients and visitors as they enter and exit the hospital parking areas, hospital lobby and assists patients exiting and entering their vehicles. * Assists patients with mobility challenges to and from appointments through the use of wheelchair assistance or golf cart escorts. * Updates wayfinding signage and assists patients with directions to and from clinic visits. * Assists patients with access to public transportation and pick-up and drop-off for taxi and ridesharing transportation. * Parks and retrieves patient vehicles upon arrival and departure in a safe, timely, and professional manner. * Performs simple repairs to parking control equipment and assists patients and visitors with minor repairs such as flat tires and dead batteries. * Coordinates with Parking Services and Security to patrol and enforce patient and visitor parking areas. * Assists in emergency situations by directing emergency vehicles and maintaining traffic control as needed. * Maintains metrics to track traffic congestion and other data points to assist in planning for space efficiency. * Directs self-parking visitors into open stalls during times of high volume. * Facilitates traffic both inside patient parking areas as well as on University owned roads, whether by directing traffic or coordinating with outside agencies for control. * Investigates and reports accidents within parking valet areas and educates involved patrons on how to proceed regarding the damage. * Ensures a clean and safe environment at the hospital entrance and inside patient terraces, including: addressing lighting, removing debris and clearing ice and snow from walkways. * Uses the Customer Service shuttle or golf cart to transfer patients to and from other health sciences buildings. * Participates in process improvement to refine traffic control and parking models that better facilitate access to the hospital. * Acts as a liaison with Security, Campus Police, Emergency Management and Facilities and Engineering to secure access and ensure safe egress in times of emergency Knowledge / Skills / Abilities * Ability to display active listening and verbalize empathy. * Ability to quickly learn new procedures and processes. * Able to prioritize and multi-task in a fast paced environment. * Ability to develop relationships with patients, guests and coworkers. * Have knowledge of HIPAA regulations to ensure patient information is guarded and respected. * Ability to drive a manual transmission vehicle. Qualifications: QualificationsRequired * Current, valid state issued driver's license at time of hire with no moving violations in the preceding two years (some exceptions may apply).
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