Tier 2 Service Desk Analyst
US-DC-Washington
Careers (External)
Req #: 5202
Type: Full-Time
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Overview: GovCIO is currently hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program. Responsibilities: Experience in a complex Government IT environment. Ability to troubleshoot and resolve HW, SW, network, and system-related problems. Proficiency in using ServiceNow to document, track, and manage incidents and service requests, ensuring timely resolution and follow-up. Collaboration with other IT teams and vendors to resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical skills are essential, along with excellent communication skills to effectively interact with users and explain technical solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. Qualifications: Required: 3-5 years' experience. Current ITIL Foundation and/or Practitioner v.4 certifications. Desired: Current DevSecOps FoundationSM certification from the DevOps Institute.
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