Tier 1 Service Desk Analyst
US-DC-Washington
Careers (External)
Req #: 5201
Type: Full-Time
|
|
|||||||||||
|
||||||||||||
Overview: GovCIO is currently hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program. Responsibilities: Experience in a complex Government IT environment.. Ability to troubleshoot and resolve HW, SW, network, and system-related problems. Proficiency in using ServiceNow to document, track, and manage incidents and service requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues that cannot be resolved at Tier 1. Qualifications: Required: 2-3 years' experience. Current ITIL Foundation and/or Practitioner v.4 certifications. Desired: Current DevSecOps FoundationSM certification from the DevOps Institute.
Share this job:
