The Hill Host/Hostess - FT
US-OH-Columbus
Careers (PNG Apply)
Req #: 138992
Type: Regular Full-Time
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Responsibilities: * Greets guests warmly upon arrival and provides fast, friendly, and professional service throughout the dining experience. * Manages guest seating according to established rotation and reservation guidelines to ensure balanced service and optimal table flow. * Maintains accurate seating, wait list, and reservation documentation and monitors table availability in real time. * Keeps the host stand, cashiering area, and surrounding dining spaces clean, organized, and guest-ready in accordance with health and safety standards. * Assists wait staff and bus persons as needed by refilling beverages, pre-bussing and bussing tables, and responding to guest needs. * Communicates clearly with service staff regarding seating status, guest needs, and operational priorities. * Promotes current casino or property events and provides guests with directions or information as needed. * Completes assigned opening and closing duties to ensure readiness for the next shift. * Thanks guests, invites them to return, and creates a positive, welcoming departure experience. * Performs additional job-related duties as assigned. Qualifications: * Must be at least 18 years of age. * High school diploma or equivalent required. * Ability to read, write, speak, and understand English clearly. * Excellent guest service, communication, and interpersonal skills. * Flexibility to work nights, weekends, holidays, and overtime as business needs require. * Ability to work effectively in a fast-paced, crowded, and noisy environment with exposure to bright lights. * Ability to respond to visual and verbal cues and work in confined spaces as required. * Physical ability to perform job duties with or without reasonable accommodation, including lifting, pushing, pulling, and carrying up to approximately 100 pounds. * Must meet professional appearance, grooming, and conduct standards.
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