Temporary Patient Transition Specialist (Remote)
US-FL-Orlando
careers
Req #: 24603
Type: Active Limited Part-Time (AM)
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Overview: Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com Responsibilities: Summary We are seeking a team of Temporary Patient Transition Specialists to support a key summer project resulting from a recent acquisition. This role will involve making outbound calls to patients who are transitioning to our services from a previous Durable Medical Equipment (DME) provider. Your goal will be to facilitate a smooth transition by collecting basic demographic and clinical information, documenting it accurately, and helping to ensure all necessary documentation is in place. * This is a temporary remote position expected to run during the summer months * Part-time hours (approx. 30/week) with scheduling flexibility within the hours of 10 AM to 7 PM ET * All necessary training and system access will be provided Essential Duties and Responsibilities * Contact patients to gather demographic and clinical information using a standardized form * Upload completed information into our internal eIntake system * Communicate with physician offices to obtain prescriptions and required documentation for billing * Ensure that patients meet the qualifications for equipment prior to initiating service transition * Report status updates to the Field Operations Manager regarding field assignments and documentation progress * Support the implementation of best practices for operational efficiency during the transition * Perform additional related tasks as needed within the scope of the transition project Qualifications: Employment is contingent on * Background investigation (company-wide) * Drug screen (when applicable for the position) * Valid driver's license in state of residence with a clean driving record (when applicable for the position) Education and/or Experience * High school diploma or GED equivalent, required * Experience in healthcare, DME, or customer service is a plus * Strong customer service background Skills, Knowledge and Abilities * Excellent communication skills, both written and verbal * Strong active listening and interpersonal skills * High attention to detail and accuracy in data entry * Self-motivated with the ability to work independently * Compassionate and empathetic approach to patient interactions * Proficient in computer systems and software; ability to learn new platforms quickly * Experience in healthcare, DME, or customer service is a plus Physical Demands * Requires sitting, walking, standing, talking or listening * Requires close vision to small print on computer and or paperwork; utilize computer for extensive hours Machines, Equipment and Technical Abilities * Email transmission and communication * Internet navigation and research * Microsoft applications including but not limited to Word, Excel, Power-Point, etc. * Office equipment; fax machine, copier, printer, phone and computer * Rotech systems, including eIntake
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