Overview:
The Customer Support Service Representative will work as part of a South team selling service plans & spares to Waters customers. He or she will pro-actively renew service plans using SAP tools and associated databases, reviewing with field service managers or engineers, and by direct communication with the customer via telephone and email. He/she will be responsible for a team and individual goal for service plans and perform other duties as related to service. Involvement in service-related projects will be part of the overall team's contribution to the Service Organization.
This is 6 months contract role on 3rd party payroll. Location: Peenya (Bangalore). 3-4 days hybrid work mode is mandatory.
Responsibilities:
Responsibilities:
* Maintaining list of accounts and AMC renewal history.
* Daily use of SPMS to track renewals and opportunities. Spares, Consumables opportunities.
* Calling customers to review equipment/ software and service plan options
* Sending Quotes ti customer for the Spares, Consumables, Plans. Following up forthe PO & processing.
* Review of all quotations and documenting service sales process in SPMS tool. Completing the billing review in Compass
* Achieving team and individual goals.
Qualifications:
Successful candidate is likely to have the following competencies:
Qualification:
* Minimum of Commerce Graduate or in lieu of a degree, 6month to 2 years of experience in a technology organization performing customer service sales/support / Order Execution.
* Freshers are welcome.
* Should have experience in Microsoft Office, MS Excel, MS Word.
* Experience providing inside sales support to a scientific instrumentation/high tech/medical device services organization strongly preferred.
* Proven communication skills - both verbal and written
* Attention to detail, ability to analyze data, interpret data and investigate findings
* Effective telephone skills
* Time management, decision-making, presentation and organizational skills
* Motivated and goal focused
* Ability to work independently and follow through on tasks
* Ability to manage multiple projects
* Team-player: provide team support, feedback, and share responsibilities
* Computer Skills: intermediate use of Excel, Word, Lotus Notes, SAP
Experience with a customer database (CRM)
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