Telehealth Specialist -Transfer Center
US-ID-Boise
careers
Req #: 100324
Type: Full-Time
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Overview: At St. Luke's, we believe in fostering a workplace built on collaboration, diversity, and respect-where every team member feels valued and supported. Our mission to provide exceptional patient care starts with investing in our employees both personally and professionally. With opportunities for growth, competitive pay and benefits, and a strong sense of community, St. Luke's is one of the best places to build your career. Telehealth Specialist - Full-Time Night Shift Wage: $17.32 - $19+ per hour, depending on experience Shift: 7 PM - 7 AM (three 12-hour shifts) Schedule: Variable, including weekends and holidays What You'll Do As a Telehealth Specialist, you will be an integral part of our Transfer Center team, supporting patient care coordination across all four locations. While this is a non-clinical role with no direct patient interaction, you'll work closely with nurses and physicians to facilitate transfer center calls and ensure efficient bed placement. In this fast-paced environment, your ability to effectively communicate, problem-solve, and manage multiple moving parts will be key. You'll play a vital role in streamlining operations and supporting seamless transitions for patients. What to expect: * Coordinating Patient Transfers: Work with nurses and physicians to support patient movement across facilities. * Managing Bed Placements: Help ensure timely and efficient bed assignments across our locations. * Handling High-Volume Calls: Field transfer center requests and communicate critical updates to care teams. * Operational Coordination: Maintain accurate records and support administrative processes to keep the transfer center running smoothly. * Collaborating with Medical Teams: Partner with clinical staff to ensure effective communication and problem resolution. Prefered Qualifications: * Healthcare Background Preferred: Experience in patient care or healthcare support is highly valued. * Strong Communication Skills: Ability to convey information clearly and professionally in a high-pressure environment. * Problem-Solving Mindset: Able to adapt, prioritize, and troubleshoot challenges effectively. * Team-Oriented Approach: Comfortable working closely with medical professionals to achieve shared goals. Qualifications * Education: High School Diploma or equivalent required. * Experience: Minimum of six (6) months of customer service or administrative experience required. * Licenses/Certifications: None required. Why St. Luke's? We know that taking care of our patients starts with taking care of you. That's why we offer a comprehensive benefits package, including: * Medical, Dental & Vision Insurance * Tuition & Certification Reimbursement * Retirement Plans * Paid Time Off (vacation, holidays, and short-term disability) * Life Insurance Responsibilities: Under supervision, the Telehealth Specialist 1 is responsible for providing non-clinical support and service to telehealth programs, physicians, clinical staff, patients and units and programs throughout the region. * Under supervision, performs professional level support activities in one or more functional areas within an assigned department/unit. Uses established procedures to perform assigned tasks. * Through documentation and oral communication, essential information is shared with health care team members and others throughout the organization and region. * Prepares, compiles and maintains technical and operational records for all telehealth programs. * Maintains inventory and order supplies as necessary. * Assists in gathering patient information between Telehealth services and units/programs both internal and external to the organization. * Organizes the flow of information to maximize timely feedback including the management of high volumes of telephone call and electronic messages. * Performs other duties and responsibilities as assigned. Qualifications: * Education: High School Diploma or equivalent. * Experience: 6 months experience. * Licenses/Certifications: None
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