Telecommunications Specialist (Hybrid)
US-NC-Raleigh
tier1
Req #: 21623
Type: CTH
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Overview: * Tier One Technologies is seeking a Telecommunications Specialist to provide technical support to various initiatives and projects such as WAN, LAN, VPN, Wiring LAN Infrastructures, and Wireless Environment, etc. * This hybrid contract-to-hire position will be located in Raleigh, NC. * SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT. Responsibilities: * Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software. * Schedule and coordinate network service installations based on project specifications. * Report and track daily tasks in Excel spreadsheets. * Work on ServiceNow tickets. * Perform data analysis, capture, and review of metrics, and provide management reports as requested. * Manage extraction of data from ServiceNow to create next-day reports of outages. * Coordinate new upgrades and enhancements. * Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects. * Responsible for the ordering, tracking, and overall coordination required for circuit installations. * Support and work with vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls. * Use provisioning tools to process customer service orders and activate service. * Understand all allied vendors and systems and processes from order submission to completion & troubleshooting. * Maintain a keen understanding of all vendors' SLAs. * Pro-actively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management and seek opportunities to improve processes * Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time Qualifications: * Associate Degree and 3+ years of IT work experience; or an additional 2 years of work experience can be substituted for the degree. * 3+ years of applicable network experience and support. * Strong knowledge of SD-WAN, data circuits and network troubleshooting. * Experience with ServiceNow. * Proficiency with MS Office Suite, especially Excel and Teams * Trouble shooting knowledge of router, switch and modem connections and setup. * Remote connections using VPN, Putty and or SSH. * Prior T2 network support experience is a plus. * Strong customer service experience as you will be instrumental in establishing customer relationships. * Must be flexible and willing to work on-call, overnights and weekends as needed. * Excellent organizational and communication skills. * Must be able to obtain Public Trust Clearance. * All candidates must be a US Citizen or have permanent residence status (Green Card). * Candidate must have lived in the United States for the past 5 years. * Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.
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