Telecommunications Analyst
US-KY-Louisville
Trilogy Health Services
Req #: 181756
Type: Full-Time
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Overview: Whether you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you've ever belonged. Flexibility is what you want, and flexibility is what you'll get. Come into the office because you want to - not because you have to. At Trilogy, we're proud to embrace a hybrid work environment that allows you both the convenience of working from home and the flexibility of meeting with your co-workers in person. With collaborative workspaces, rotating cubicles, and meditation areas, our freshly renovated Home Office will accommodate the working style that works best for you. Six months of training, orientation and fun! We believe in setting our employees up for success. That's why your first six months are referred to as your "blue-badge" period - a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back. Responsibilities: Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest. Qualifications: Job Summary The Telecommunications Analyst is responsible for supporting and optimizing the company's unified communications platforms, with a primary focus on UCaaS systems. This role will ensure reliable, efficient, and secure voice services across all locations while providing expert-level support to campus staff and leadership. Roles and Responsibilities * Designs, implements, and maintains UCaaS solutions for all company locations. * Analyzes telecom and collaboration processes to reduce inefficiencies and improve user experience. * Serves as a liaison between UCaaS vendors, home office, and campus staff in resolving telecom issues. * Ensures high availability and reliability of all company voice and communications systems. * Documents and implements maintenance standards for UCaaS platforms, including integrations with email, voicemail, and collaboration tools. * Provides support for legacy phone systems during their transition to UCaaS - such as NEC and UCx. * Monitors help desk tickets related to UCaaS, telecom, and network wiring to ensure timely resolution. * Oversees installation, testing, and maintenance of UCaaS hardware and software components. * Acts as a communications consultant, providing user support, training, and documentation. * Develops and maintains company-wide standards for telecom acquisition, configuration, and usage. * Conducts follow-up on escalated issues and assists IT team members with complex troubleshooting. * Partners with leadership to manage telecom budgets and ensure financial stewardship. * Other duties as assigned. Qualifications Education: Bachelor Degree Experience: 3-5 years Licenses and Certifications Bachelors degree or equivalent work experience required Strong knowledge of UCaaS platforms (e.g., 8x8, RingCentral, Zoom, Microsoft Teams Phone, or similar). Experience supporting or migrating from traditional PBX/VoIP systems to UCaaS. Familiarity with network concepts related to voice and video traffic (QoS, SIP, VLANs, firewalls). Physical Requirements Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus. \
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