Telecom Support Specialist
US-DC-Washington
tier1
Req #: 21687
Type: CTH/DH
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Overview: * Tier One Technologies is seeking a Telecom Support Specialist Areas to provide on-site Telecom and Network Services as well as Executive Leadership Support (White Glove service) for our US Government client. * This on-site Contract-to-Hire position will be located in Washington, DC. * SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT. Responsibilities: * Oversee the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networks * Provide LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setup/moves) * Provide inventories and prioritize network and equipment repairs. * Establish voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools. * Verify service by testing and re-programming circuits, equipment, and alarms; identify and correct problems; and conferring with engineers. * Document network by recording configuration diagrams and programming. * Analyze network performance and prepares and presents reports based on that analysis. * Maintain network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation. * Initiate moves and/or setups as required/requested. * Maintain customer rapport by listening and answering questions and resolving concerns in a timely manner. * Install, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and related equipment, wiring, circuits, connections, as well as supporting networking and telephone/data communication services. and microwave transmission systems, such as found in complex electronic switching systems, telecom rooms, and other telephone services. Qualifications: * A degree from an accredited College/University in Computer Science, or related discipline is preferred. * 2-5 years of experience in system engineering, software development, or related field. * CCNA or CompTIA Network+ certification is a plus. * Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment. * Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards. * Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS and/or ISE). * Excellent communication skills. * Ability to obtain Public Trust Clearance. * Candidate must be a US Citizen or Permanent Status Green Card holder. * Candidate must have lived in the US for the past 5 years. * Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
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