Technical Writer 1 (Knowledge Management Support)
US-WV-Martinsburg
Careers (External)
Req #: 6992
Type: Full-Time
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Overview: The VA NSOC defends, manages, and monitors the network operating status and cyber security posture of the VA by providing the day-to-day management, operation and configuration of the enterprise network infrastructure, Internet Gateways, the delivery of enterprise security systems and services, the monitoring and reporting of security incidents, the conduct of threat and vulnerability analysis, the validation of adequate security controls within the enterprise and the full range of functions across the spectrum of activities relating to incident management, incident response and enterprise network management. We are currently hiring for a Technical Writer that will be supporting the Veterans Administration in Shepherdstown, WV. This position will encompass the tasks associated with being a technical writer and technical knowledge manager of Enterprise network infrastructures and operations. Responsibilities: * Collect and organize information for preparation of technical user manuals, training materials, installation guides, procedural manuals, reports, and other deliverables. * Interview myriad professionals that include engineers, management, and stakeholders to develop standard operating procedures and document processes. * Ensure consistency of expression, logical organization and development, readability, appropriate formatting and conformity of grammar and style in accordance to defined standards and templates. * Create from scratch and/or edit existing technical documents, including but limited to: white papers, reports, user manuals, procedures, presentations, meeting minutes, agendas, and any other customer deliverables and documents. * Facilitate meeting to capture requirements for new or enhancement of technical applications and products. Able to gather, analyze, and document user requirements during facilitated sessions from subject matter professionals. Serves as primary point of contact between users and engineering/development team. * Able to edit partial and complete products for readability, clarity of expression, continuity of thought, correct use and presentation of technical information, and presents technical content in conformance with existing standards and templates. * Should be able to work under challenging environment and ready to learn and adapt to new technologies. * Conduct web analytics review to evaluate and improve on the overall effectiveness of the SharePoint farm. (nice to have) * Strong work ethic with a willingness to learn. Able to work independently or under general direction. Excellent proofreading and editing skills sufficient to produce publication-ready documents. * Able to perform comprehensive needs analysis including researching, benchmarking, and interviewing of technical subject matter experts. * Maintain SharePoint workflows (new or existing). Qualifications: * Education / Experience: Bachelor's Degree with up to 2 years of experience. 8 years of additional relevant experience may be substituted for education. * Background Investigation: Must be able to pass a government Tier 4 High Background Investigation.
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