Technical Training Lead - Access Control & CCTV
US-VA-Sterling
careers
Req #: 4466
Type: Regular
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Overview: Together, We Enhance Innovation and Growth i2G specializes in advanced physical electronic security and life safety solutions. I2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations. i2G's mission is to provide the products and services that meet our customers' needs to give them a vital advantage in today's market, helping to protect what matters most. We are seeking a Technical Training Specialist responsible for training and providing field support to electronic install and service technicians (both employees and contractors), Project Managers, Sales Engineers and others on I2G System's portfolio of product lines. To that end, the Technician Training Specialist will interact directly with the Technical Training Lead, Engineering and Development team to become the subject matter expert (SME) on new and existing products. Work with the production specialist to publish coursework and content for the training, with technicians to provide training and field support and with Regional Offices' Management to determine needs and schedule training accordingly. This position requires US travel to I2G System locations for technician training and support. Responsibilities: You are a great fit for this position if you have five or more years in a combination of education and electronic installation technician role with experience in installing access control, video systems or other related electronic systems and you love to share your knowledge with new technicians. Training/Curriculum * Collaborate with Management to determine training needs for technicians, develop curriculum to support and accelerate time-to-performance of new technicians, and provide recurrent training to existing technicians * Develop progress reporting and evaluation standards/development improvement plans for technicians and develop metrics to report overall performance of the field teams (productivity and quality) * Deliver training classes for technicians (remotely and on-site) on all I2G System's installation/technical procedures and quality control standards * Manage the Training Center department (scheduling, use, and inventory to ensure it has the tools to provide training and support for current products) Product Support * As a product SME, provide product and technical support to the field installation technicians. * Participate in Engineering and Product meetings to gather information on new products and advancements and to communicate lesson learned * Develop, publish, distribute, and maintain product documentation to ensure they are current and accessible to the field technician teams Field Technician Support * Perform field installations and/or troubleshooting to support regional needs and support development of installation technicians in the field * Perform on-site Quality Control inspections to ensure that I2G System standards are adhered as needed * Liaison between field technician staff and support teams to resolve issues Qualifications: * Five (5) or more years' successful experience installing access control, video systems or other related electronic systems. Field Supervisor or Senior foreman with established and successful relationships with internal Support and Development teams * Strong electronics knowledge/background (AC/DC theory, series and parallel circuits, open/close loops) and ability and knowledge to use digital volt meters * Knowledge of Serial Communication (RS232, RS485) * Knowledge of IP, Ethernet and networking protocol and Cat5 technologies * Professional construction experience and knowledge of door hardware, electric and mechanical locking devices and building codes pertaining to construction, fire and electrical systems * Ability to read and interpret construction documents and wiring diagrams * Ability to present training classes in a clear, professional manner that inspires learning and adapts to different knowledge levels as required * Ability to follow and teach installation, testing, and troubleshooting procedures outlined by I2G System Systems * Ability and desire to work well with other departments and teams (Development, L&D, Support, HR and Regional Management, and Corporate Executive) * Ability to write and develop training material * Demonstrated ability to accept responsibility and manage development projects and support responsibilities with limited supervision * Ability to travel within the US to support technician training efforts in regional business areas
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