Technical Support Supervisor
IN-KA-Bangalore
Global Careers (External)
Req #: 47470
Type: Regular
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Overview:
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
The incumbent must do the balancing act of managing people engaged in calibration & repair activity together with hands on contribution to production work
Provide direction & technical expertise to the team during unit trouble shooting & help them escalate or collaborate on issues internally to resolve a situation
Task allocation per individual skills/bandwidth & performance evaluation of team members, identifying areas of improvement providing feedback, creating employee development plans & mentoring individuals for success
Managing attrition as per Services team requirements & interviewing & hiring resources
Participate in business reviews & lead, assist & present project status
Provide robust solutions & decisions to trouble shoot operational & technical problems
Assist in the development of and drive the execution of team plans in alignment with India service delivery objectives
Report operational performance (BFT, Dashboard) per established schedules; ensure that measures are met or exceeded and take corrective actions as required
Completes on-going coaching /review sessions with employees to ensure alignment, understanding and accountability for achieving organizational goals and objectives through use of VCP along with frequent interactions at the same time keeping individuals motivated
Accountable for the adherence to organizational policies and guidelines by the employees
Responsible for process improvements, automation & productivity gains
Is the first point of escalation for customers & internal partners & takes ownership to solve through collaboration, communication & out of box thinking
Understands the KGSO Quality norms & meets them
Develop technical skills in team members in line with KGSO India future business plans or if there is a gap identified this is updated periodically in the KGSO India Skill Matrix sheet. This must be driven in highly structured way & through the employee's training calendar & incudes assessment & sign offs
Qualifications:
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
Bachelar Engineering in Electronics
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